Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

We team are seeking highly motivated Manager, Account Management to join our team, focusing on managing relationships with Issuers while being a key contact with our internal stakeholders across our teams, partnering to deliver the best value products and solutions.

Overview:
• Implementation of digital and mobile payment methods, loyalty solutions, and bundled offers to enhance client experience and drive customer engagement.
• Ensure the successful execution of all signed contracts, monitoring timelines and deliverables.
• Oversee the rollout of the new Instant Rewards process via MCBS, collaborating with Banks and other partners to ensure smooth integration and operational success.
• Take ownership of key projects, ensuring timely delivery and addressing any issues that arise throughout the project lifecycle.
• Stay up-to-date on market trends, consumer behavior, and competitive activities, using insights to propose new solutions and improvements.
• Recommend new approaches or enhancements to existing services based on market research and Issuer feedback.
• Work closely with internal teams and external partners, ensuring Issuers are supported with high-level customer service and timely updates on project status.

Accountabilities:
• Build and maintain strong relationships.
• Implement and manage a customer reporting system, utilizing data from multiple sources to perform complex analyses that define the impact of customer satisfaction and the delivery of customized solutions.
• Cultivate strong working relationships across Mastercard departments, including Advisors, Marketing CIS, COS, and other key units, to ensure the successful delivery of customer-focused solutions.
• Collaborate with departments outside Poland, ensuring seamless communication and support in achieving business objectives and differentiating Mastercard from competitors in the market.
• Work in partnership with management to develop detailed business plans, and take responsibility for their implementation, ensuring alignment with Mastercard's strategic goals and objectives.

Qualifications:
• Experience in the retail business or financial services, specifically working with Issuers or payment systems.
• Proven ability to manage multiple projects and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Familiarity with loyalty programs, digital/mobile payments, and bundled offerings.
• Ability to analyse market trends and propose new solutions or service enhancements.
• Highly organized, self-motivated, and comfortable working in a fast-paced environment.
• Fluency in English

All about you:
• Demonstrates strong problem-solving skills and the ability to take on new challenges.
• Excels in a team-oriented environment and is eager to contribute to collective success.
• Enthusiastic about driving innovation and enhancing customer satisfaction

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.