Manager, Learning and Development

Ready to be a Titan?
The Manager, Learning & Development will influence the ongoing professional development journey for ServiceTitan, optimizing the learner centered experience for continuous improvement, ultimately developing our Titans full potential to help:
- Change Lives,
- Live the Extraordinary &
- Be a Dream Team!
The Manager, Learning & Development plays a critical role for the collaborative design, future proofing and tactical implementation of ServiceTitan's Learning & Development vision. This leader will help link global L&D next practice with the needs of a scaling business in preparation for I.P.O. and beyond. Ultimately creating an ongoing and metrics driven positive impact for our diverse Titans, the business and the varied customer communities we serve.
What You'll Do:

• Build and maintain a solid understanding of the organization's objectives and needs, helping create and deliver the annual L&D strategy,
• Embrace and implement future state blended L&D methods with a learner centered focus
• Demonstrate global next practice expertise; in L&D strategy & execution
• Design, develop and deliver creative, compelling and transformational L&D solutions with a remote first, programmatic and multi platform focus,
• Uncover ongoing cross functional collaborations with a "Scope & Impact" focus
• Optimize and automate all new and ongoing L&D efforts with a continuous process improvement focus, helping Titans self direct their learning journey,
• Leverage global best practice L&D metrics to drive and demonstrate impact/value for the business,
• Lead a global high performing agile L&D team as a holistic L&D BP,
• Leverage superpowers, building talent and unlocking creativity for ongoing knowledge share with positive impacts for L&D, People Ops and Service Titan,
• Create and maintain vendor relationships, negotiate contracts and track budgets,
• Be a passionate learner, helping people, business and communities grow,
• Focus on staying ahead of the adult learning curve, helping implement global trends to maximize retention and recall of all learning efforts at ServiceTitan.

What You'll Need:

• Bachelors Degree in HRM, psychology, education, business, and/or related business experience,
• 5+ years relevant experience in Human Resources / Management Consulting,
• Experience leading a cross cultural, global team
• Demonstrate an affinity with varied learning technologies & LMS,
• Successfully designed and implemented multi level L&D journeys for multiple geos and global audiences,
• Able to design and produce relevant training materials including e-learning within Storyline / similar software,
• Strong presentation, facilitation and training skills with the ability to connect with varied groups virtually and in person,
• Ability to connect and engage effectively with employees demonstrating excellent verbal and written communication skills,
• Ownership focus: fully own projects & programs with an inclusive leadership & growth oriented mindset
• Analytical and critical thinking abilities with tactical application expertise,
• Proactive problem solver, self-motivated team player with strong interpersonal skills.

Preferred Qualifications:

• Has a working knowledge of cross cultural communication and its effective application in adult learning,
• Improvisational presentation skills,
• Experience in fast-paced scaling business.

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.