Marketing Operations Advisor

Join the Clean Energy Revolution

Become a Marketing Operations Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be part of a team focused on marketing operations, agency management, in-house email campaigns, and communications governance. You'll have the opportunity to work on a broad range of operational projects and will be our lead for all things Quality Control.

In this role, you'll implement processes that improve our ability to execute email campaigns internally and multi-channel campaigns through our agency partners. Your keen eye for detail will help us ensure we consistently deliver high-quality marketing campaigns. This position is a unique opportunity to apply your expertise in marketing operations and collaborate with other skilled and passionate marketers to enhance our team's overall efficiency and effectiveness.

As an Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Develops the Public Relations and Analyst Relations strategies to improve engagement, brand awareness and accountability for impact
• Utilizes technical skills and marketing expertise to develop, implement, and optimize automated marketing program campaigns and collects marketing requirements from stakeholders and convert them into technical requirements for IT groups. This is based on the existing capabilities of SCE's marketing technologies.
• Oversees project management execution for marketing communications activities including campaigns and content that supports the customers journey and aligns to the selling process
• Oversees the development of marketing communications campaigns by understanding media coverage and industry trends and developing fresh story ideas to propel SCE forward
• Manages and supervises campaigns, ensuring that they are executed within the guided framework and that the campaign complies with the organisations marketing plans and objectives
• Monitors key metrics to measure the effectiveness of our communications efforts and to make data-driven decisions to improve our strategy
• Shapes and oversees strategic marketing communication plans, including developing plans in line with other business initiatives, communicating plans internally and securing leadership approvals
• Review analytics and customer feedback to proactively identify and improve the experiences and satisfaction of our customers
• Working in collaboration with product or program owners, responsible for all aspects of strategic campaign development, measurement and execution of SCE's marketing, digital and customer lifecycle nurture programs
• Achieve operational efficiency via effective implementation plans (e.g.,. optimal channel mix, targeted communications, relevant offers, relevant messaging)
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Seven or more years of experience in marketing, advertising or communications.

Preferred Qualifications

• Experience in marketing operations
• Proficiency in Monday.com or similar project management tools for project management and collaboration
• Hands-on experience with marketing software such as Salesforce Marketing Cloud
• Experience in process development and optimization, with a focus on enhancing operational efficiency and effectiveness
• Exceptional project management and communication skills
• Strong attention to detail with a proven ability to identify and correct errors, ensuring high-quality deliverables

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.u202f Unless otherwise noted, employees are required to work and reside in the state of California.u202f Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.