Medical Insurance Customer Service Representative

We are looking for an upbeat and friendlyMedical Insurance Customer Service Representativeto join our team. This rewarding position will maximize your strengths and skills while helping others live healthier, longer lives. This position is a great opportunity for individuals that are seeking a stable career in the healthcare field. Responsibilities: • Respond to customer inquiries, concerns, or information requests • Answer incoming calls efficiently in a high call volume setting • Provide accurate, timely, and professional responses to customers following established procedures • Address customer grievances, appeals, and billing issues. Escalate when needed • Inform customers and service providers about eligibility and other relevant topics. • Manage customer requests received through email, voicemail, fax, or other channels • Perform customer satisfaction surveys as needed • Attend and contribute to department meetings Required Qualifications: • HS Diploma or GED required • Must have Medical Insurance and Call Center experience • Prior experience in a call center setting related high volume call environment highly preferred (50-100 per day) • Recent customer service representative/patient service experience required • Must have knowledge of proper phone etiquette and delivering high level of customer service • Must possess clear communication skills & enjoy assisting others • Must be familiar working in a fast-paced setting • Must be reliable, sharp, and punctual Preferred Qualifications: • Bilingual Vietnamese - not required but highly preferred Competitive Benefits offered to permanent employees: • Competitive increases of pay based on yearly review of economy, market, and performance • Comprehensive health insurance, including vision and dental • Life insurance • Accidental Death Insurance • Long-term disability insurance • Dismemberment insurance • Generous PTO (carry-out and carry-over options) • Flexible spending accounts • Retirement benefits • Union representation • Wellness perks (on-site gym, counseling services, and more!) • Financial services • Travel and education assistance/reimbursement and MORE! Jesselle Primary Job Type: Full-time Pay: $21.00 - $25.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • Do you have Medical Front Office experience ? • Do you have High Call Volume experience ? Education: • High school or equivalent (Required) Work Location: In person