Night Hotel Receptionist - Shoreditch House, East London

Night Receptionist - £16 per hour 

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• £20 Taxi Contribution for late shifts (post 1am – 5am / Uber) 
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Financial Incentive based on House Performance (Quarterly)
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

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Shoreditch House...

Located in East London’s historic Tea Building, Shoreditch House is an established fixture on the area’s creative scene. Highlights include a gym and rooftop pool, both with panoramic views across the city. Spread over the fifth and sixth floor, the house also has 26 bedrooms, a Cowshed Spa, two restaurants and a daily programme of events. The Members’ restaurant on the fifth floor serves an all-day club menu, while the rooftop Japanese restaurant, Pen Yen, is the destination for sushi, sashimi and dishes from the robata grill. The back-deck dining space, also on the rooftop, is the new home for Maya, a Mexican inspired dining concept bringing coastal Baja Mexican cuisine to the Shoreditch rooftop space

The Role… 

We are looking for a friendly, passionate and energetic Night Receptionist to join our and lead our overnight front office team in our beautiful, boutique-style hotel. As Night Receptionist you will look after the night operations of the hotel including room service, check ins, check outs and any ad hoc member requests.

Duties of a Night Receptionist...

• Dealing with members requests, delivering elevated customer service
• Provide night-hour reception services for members to contribute to an overall exceptional experience from check-in through check-out
• Ensure that the night checklist is completed each night to ensure compliance 
• Complete night audits and reports as required in a timely manner
• Due to the nature of the role, you will be required to work alone
• Reconcile accounts, verify transactions, balance revenue, and run end-of-day reports and Night audit. 

What we are looking for...

• Up to 1-2 years’ experience in hotel or rooms division in a position
• Has experience with working night shifts
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous