NOC Engineer (A2P SMS)

About the company

Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.

Join us and be part of a dynamic team that thrives on excellence and innovation.

Job Overview

We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.

As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.

• Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
• Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
• Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
• Monitor and maintain the Messaging routing scheme ensuring 24/7 availability.
• Promptly respond and escalate TT's from Customers to Suppliers.
• Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems.
• Respond to network issues promptly, escalating to senior teams when necessary.
• Perform root cause analysis to prevent future occurrences of network disruptions.
• Collaborate with cross-functional teams to support system upgrades and configuration changes.
• Document and update operational processes, procedures, and incident reports.
• Continuously optimize system performance and implement best practices for network reliability.

Qualifications

• Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience).
• 2+ years of experience in a NOC or telecom environment.
• Proficiency with Alaris systems is a must.
• Strong understanding of networking protocols, technologies, and troubleshooting techniques.
• Excellent problem-solving skills with the ability to work under pressure.
• Strong communication skills to collaborate with internal teams and external stakeholders.

• Competitive salary
• Annual paid leave
• Opportunities for professional growth and certification reimbursement.
• A collaborative, diverse and innovative work environment.
• Flexible work hours and remote options where applicable.