NOC Systems Engineer

At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office. It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!

Position Summary:

NOC Systems Engineer

The NOC Systems engineer is responsible for handling L2 level tasks for various domains. 

This role effectively handles tasks for Patching, Backups, and Windows domains. The NOC Systems engineer is also responsible for coordinating with NOC l1, internal Support teams and the customers to plan and execute L2 tasks. 

The candidate should possess good communication skills to coordinate internally within Navisite as well as with the customers and vendors.

Major duties and Responsibilities

•Working knowledge of various Tools, including but not limited to, ServiceNow, BMC True sight, Syxsense.

•Working knowledge of technologies, including but not limited to, Windows AD, VMware, Cloud Basics (Azure, AWS), Backups (CommVault) and Patching

•Understanding of AD and related Compliance related health Checks 

•Knowledge of ITIL modules including Incident management, Change Management, Knowledge Management, Problem Management

•Provide second level 24X7X265 escalation support for customers

•Ability to provide L2 support for Windows issues 

•Monitor ServiceNow queues to ensure queue hygiene

•Maintain a thorough knowledge of NOC Systems processes and implement them when and where required

•Coordination with L1 and support teams for faster and efficient resolution 

•Coordinate with customers and vendors for incident resolution and executing Patching and Backup related tasks 

Required Qualification

•Certification or related training with 1 to 3 years of experience

•Experience working in a 2X7 environment

•Must have strong customer service experience and communication skills

•Proficiency with troubleshooting Windows, VMware or Linux Systems

•Excellent organizational and teamwork skills

•Experience with at least one Patching & one Backup tool

•Experience with basic network troubleshooting skills in order to resolve complex problems

Education

•College Degree in related field (B.E./B.Tech/MCA) or practical experience 

•Certification or related training with 1 to 3 years of experience in Windows, Patching and Backups

•Strong ITIL Functional v4 understanding

Related Work Experience

•Prior experience of working in L2 support of Windows, Patching and Backups

•Prior experience of supporting international customers 

•Prior experience of rotational shift model

NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Navisite does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Internal Applicants – No sponsorship available / External Applicants – Sponsorship not guaranteed. Any potential sponsorship depends on a number of factors, including but not limited to the local candidate pool and can vary from year to year.

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