Operations Analyst

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What You'll Do:

• Territory & Operational Support: Assist EMEA and Global Sales teams with managing and optimizing territories, workflows, and resource allocation
• Reporting & Dashboards: Create and manage standardized reports, dashboards, and metrics to deliver actionable insights and align with team goals.
• Deal Desk Assistance: Collaborate with the deal desk on contract structuring, quote reviews, and ensuring policy compliance while maintaining accurate opportunity records in Salesforce.
• Data Management & Quality: Maintain clean, enriched CRM data, categorizing accounts and prospects by geography, persona, industry, and other key criteria.
• Order & Data Quality Audits: Review order forms, resolve discrepancies, and ensure compliance to support accurate bookings, invoicing, and reporting.
• Cross Functional Collaboration: Act as a liaison between sales, CS, marketing, and RevOps to address operational challenges and ensure cohesive support across teams.
• Process Optimization: Identify and implement scalable workflow and system improvements across sales and CS operations.
• Tech Stack Management: Support the team in leveraging tools such as Salesforce, CPQ,  Cognism, Nooks, ZoomInfo, Outreach, and Gong to streamline processes and improve efficiency.
• Cross-Functional Collaboration: Act as a liaison between sales, CS, marketing, and RevOps to address operational challenges and ensure cohesive support across teams.
• Ad Hoc Projects: Take on additional tasks as needed to support team goals and company objectives.

What You'll Bring:

• 2+ years of relevant experience in sales operations, revenue operations, or a related field, ideally in a SaaS or international environment.
• Experience with Salesforce is required; familiarity with tools like CPQ, ZoomInfo, Outreach, or Gong is a plus.
• Strong analytical skills and experience with reporting tools and dashboards.
• Excellent organizational and time management skills with a proven ability to prioritize tasks effectively.
• A proactive, process-oriented mindset focused on improving efficiency and scalability.
• Strong communication (written and verbal) and interpersonal skills.
• Ability to work collaboratively across teams and respond to evolving business needs.
• Self-starter with a high level of initiative, follow-through, and attention to detail.