Operations Manager

Christopherson Business Travel, a globally recognized leader in Travel Management is looking for an Operations Manager to join our Operations Leadership Team. This position will have direct reports and be a position of influence.

Responsibilities

• Conduct one on ones and huddles with your team
• Field advisor questions related to servicing the customer
• Coach advisors
• Handle customer escalations
• Direct traffic for large groups
• Partner with the operations management team to reinforce positive advisor behaviors
• Conduct team meetings
• Use Workforce Management strategies to help drive results
• Analyze and improve current processes
• Motivate and engage advisor team to inspire alignment with company goals
• Coach and develop advisors as part of a continuous improvement process
• Analyze and report on business performance
• Drive a world-class customer experience
• Ensure quality, accuracy, and efficiency of booking operations
• Bring out the best in people through effective performance management
• Book travel for customers during irregular operations

Requirements

• Travel advisor/Travel Management Company experience
• Deeply ingrained orientation to the customer with a mindset toward delivering an exceptional experience to both internal and external customers
• Time management skills with the ability to work well under pressure
• Prior experience managing a large team a plus
• Strong organizational skills and attention to detail

Benefits

• Medical and prescription drug coverage
• Health savings account (HSA) with company contribution
• Dental coverage
• Voluntary vision coverage
• Flexible spending account (FSA)
• 401 (k) retirement savings plan with company match
• PTO and Holidays

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