At IBM CIC we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions driving meaningful business change for our clients using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself focusing on skills in demand in an ever changing market. You’ll be working with diverse teams coming up with creative solutions which impact a wide network of clients who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
- Many training opportunities from classroom to e-learning mentoring and coaching programs and the chance to gain industry recognized certifications
- Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
- Feedback and checkpoints throughout the year
- Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
- A culture where your ideas for growth and innovation are always welcome
- Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
- Tools and policies to support your work-life balance from flexible working approaches sabbatical programs paid paternity leave maternity leave and an innovative maternity returners scheme
In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
As a Senior Principal Consultant working as an integral part of a project team you will contribute to and lead all phases of the consulting lifecycle. You will play a customer-facing role and be involved in Requirement Analysis Business Process Documentation & Solution Design. You will work with and guide your project team to develop configure and deploy the solution and ensure project processes and deliverables in your area are met. In addition to project related activities you will also manage and contribute to proposal development demonstrating the application to potential customers and play an important role in building our CX and Supply Chain capabilities and offerings.
As an experienced consultant you will be a self-starter and have strong functional skills in the implementation of Oracle Service Cloud backed up by proven hands-on experience ideally across different industries. You will have the ability to work under pressure and must be able to communicate effectively with customer stakeholders.
The successful candidate will have the opportunity to be part of our premier consulting firm working on the cutting edge of Cloud Implementations. You will work across a wide variety of customers and play a key role in some of the most exciting CX and Supply Chain implementations across the EMEA region.
- 10+ Years of functional experience delivering Oracle CX and Supply Chain Applications.
- Multiple full Oracle Cloud Implementations cycles.
- Experience leading streams of work and delegating/ managing small teams of consultants both on-shore and off-shore.
- Demonstrated experience in Solution Design Requirements Analysis Functional Design Configuration Documentation Troubleshooting and Integration Architecture.
- Experience working with technical teams for Interface design development and testing.
- Ability to multi-task and to work independently.
- Strong client facing communication and client management skills.
- A good understanding of Application Implementation methodologies.
- Demonstrable functional skills in:
- Oracle Cloud Service
- Oracle Cloud Service Logistics
- Oracle Cloud Maintenance
- Preferably additional functional skills:
- Field Service
- Subscripton Management
- Order Management
- Inventory Management
- Product Data Hub
- Cost Management
- Experience working with technical teams for Interface design development and testing.
- Strong domain knowledge of CX and Supply Chain Management processes.
- Oracle Cloud Implementation Certification(s).
- Experience in Oracle Cloud Implementations and integrating them with other on premise or cloud applications.
- A firm understanding of Service and Service Logistics processes that interact with other functional areas e.g. SCM Finance Logistics.
- An understanding of the reporting and analytical tools available as part of Oracle Cloud.
- Experience in pre-sales activities such as contributing to proposals conducting Proof of Concepts & Configuring Sand-box environments for functional demonstrations.