Patient Access Coordinator Full Time

Access Healthcare's Patient Access Engagement Division has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact then you are in the right place! We offer a high-reward bonus program comprehensive benefits multiple opportunities for growth a supportive work environment and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day as this is a high-volume inbound call position.

Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone.

Benefits (Full-Time):

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)

• Paid Federal Holidays

• NEW Employee Bonus ($500*)

• Bonus Program (up to $400/month)

• Life Insurance andLong term disability insurance are provided at no cost

• A few different Health Insurance plan options

• 401k plan matching (5%)

Patient Access CoordinatorResponsibilities:

• Answer a high volume of calls a day using a multi-line phone. (75+calls/shift - Non-stop Calls)

• Schedule appointments for multiple clinical sites according to client-specific protocols.

• Gather & input patient demographic and insurance information into the practice management system.

• Report complex clinical issues to the appropriate supervisor/client partner.

• Document call activity outcomes and other notes as needed in the client system.

• Work collaboratively with colleagues to meet the goals and objectives of the department.

• Assist callers and navigate them to the appropriateresources.

• Must meet attendance and performance standards.

The starting wage for this entry-level positionis: $16.00/per hour (non-negotiable)with the ability to obtain additional Monthly Bonuses based on attendance & performance.

Required Qualifications :

• Customer/patient service skills

• Experience handling a high volume of inbound calls

• Excellent communication skills over the phone

• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Preferred Qualifications :

• 1+ Year(s) of experience with HIPAA and patient privacy requirements.

• 2+ Yearsof experience with medical terminology EHR systems andinsurance processes.

• 2+ Yearsof experience in healthcare customer service or clinical support environments.

• 2+ Years of experience working in a call center

• EPIC System

• Ability to multi-task in a fast-paced environment with a high degree of attention to detail

This is a work from home position. See application questions for the list of states we employ in. About Us:

Access Healthcare'sd Patient Access Engagement Division is an engagement services partner committed to making healthcare better. Through our people managed services data and technology Envera delivers an ecosystem of connectivity to strengthen health systems drive growth and deliver better more connected and coordinated care. Our complete continuum of customized solutions support todays consumer demands by engaging and retaining patients to build relationships that last.Our people are authentic courageous innovative principled empathetic and entrepreneurial.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:

• Ability to sit use hands and fingers reach with hands and arms and talk or hear

• Close vision distance vision color vision peripheral vision depth perception and ability to adjust focus

• Ability to stand walk climb or balance; stoop kneel crouch or crawl; and lift up to 10 pounds (occasionally)