People Solution Engineer (WalkMe)

Primary DetailsTime Type: Full time

Worker Type: Employee

The People Solution Engineer builds, designs, tests, corrects, and documents complex business requirements per agreed specifications and subsequent iterations, using agreed standards and tools. This individual will work closely with stakeholders throughout the organization, including operations and L&D, to build and develop solutions based on value and impact with a strong focus on User Experience.

Job Description

Primary Responsibilities

• Creates and maintains digital adoption solutions on web-based applications using WalkMe
• Analyze business requirements, design and implement solutions. Breaking complex requirements into component-based requirements / design that can be individually designed / built / tested
• Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
• Develop solutions which includes coordination and collaboration with the BA/QA as well as the Subject Matter Experts (SMEs) of the project owners to ensure timely delivery of software readiness, communications and training
• Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
• Seek feedback and obtain consensus across stakeholders from project initiation through final approval
• Ensure appropriate support to the end users during UAT and Post Production Testing
• Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
• Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
• Escalate complex issues when they arise
• Log defects in testing to improve and iterate where possible
• Adopts continuous improvement mindset to stay on top of WalkMe’s evolving digital adoption strategies and solutions
• May perform other business demands to adhere with divisional requirements

Qualifications and Skills

• Bachelor’s Degree
• 2 years of relevant work experience
• Experience working in a deadline-driven environment, where attention to detail, and the ability to multitask/prioritize a workload of competing priorities
• Ability to independently manage several projects simultaneously and operate under tight deadlines
• A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management
• Strong organizational skills with a high attention to detail
• Strong analytical and problem-solving skills
• Works collaboratively within a team as well as independently when require

Preferred Knowledge

• Background in organizational change management, project management, or learning & development is a plus
• WalkMe experience is preferred, although not required
• Proficiency in Microsoft Word, Excel, JIRA, and PowerPoint is a plus
• HTML, CSS, and/or JavaScript experience is an advantage
• 1-3 years of implementation or professional services experience at a SaaS company
• UX background is a plus
• Familiarity with Workday, Medallia, ServiceNow, Archer, and other enterprise software is a plus

Core Competencies/Skills

• Excellent interpersonal and communication skills
• Ability to work within multiple deadlines/priorities
• Strong attention to detail
• Self-starter and agile learner
• Problem solver and critical thinker

QBE Cultural DNA 
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
 

• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
   

All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.