Principal Engineer

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 35+ countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Job Description:

We are seeking an experienced Integration Technical Consultant with a strong background in Retail & CPG and Enterprise Architecture. The ideal candidate possesses a solid understanding of integration concepts and technologies and significant experience in at least one of the ESB and API technologies listed. A willingness to learn new integration platforms is essential.

Must-Have Skills:

• Retail & CPG - General Experience

• Enterprise Architecture

• Solid understanding of integration patterns and principles (SOA, Microservices, RESTful APIs, Event-Driven Architecture)

• Hands-on experience with iPaaS tools (Workato), ESBs (e.g., TIBCO, MuleSoft), API Gateways (e.g., Apigee), and MFT solutions (e.g., IBM Sterling Connect:Direct)

Good-to-Have Skills:

• Release Management

• Temenos T24

Key Responsibilities:

1. Service Delivery Management:

   • Oversee the day-to-day operations and support of HIP services, ensuring SLAs are met and issues are resolved promptly.

   • Ensure end-to-end ownership of overall service delivery.

2. Platform Management:

   • Oversee the day-to-day operations of the HIP platform, ensuring high availability, performance, and security.

   • Monitor, troubleshoot, and resolve issues, managing upgrades and patches.

3. Stakeholder Management:

   • Build and maintain strong relationships with HIP stakeholders, IT teams, and vendors.

   • Drive and lead integration-related inquiries and escalations.

4. Incident and Problem Management:

   • Lead the investigation and resolution of integration-related incidents and problems.

   • Identify root causes and implement corrective actions to prevent recurrence.

   • Coordinate with various support teams and vendors as needed.

5. Change Management:

   • Oversee the implementation of changes to integration services.

   • Ensure changes are planned, tested, and deployed with minimal disruption to business operations.

6. Performance Monitoring and Reporting:

   • Monitor the performance of integration services, track key metrics, and generate regular reports on service availability, performance, and capacity.

   • Identify areas for optimization and implement performance improvements.

7. Documentation:

   • Maintain comprehensive documentation of the integration platform, configurations, and processes.

8. Continuous Improvement:

   • Identify opportunities to improve HIP service delivery processes, tools, and technologies.

   • Work closely with development and operation teams to ensure successful production releases.

9. Communication:

   • Communicate proactively with stakeholders on service performance, planned maintenance, and upcoming changes.

Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

• Experience: 10+ years of IT experience, including 5+ years of hands-on experience in integration platform management. Experience with different integration patterns (e.g., Events, APIs, ESB, and Files). Experience with API management, microservices architecture, and cloud-based integration solutions is highly desirable.

• Technical Skills: Strong understanding of integration patterns (e.g., Events, APIs, ESB, and Files), protocols (e.g., REST, SOAP), and data formats (e.g., JSON, XML).

• Soft Skills: Excellent communication, interpersonal, and leadership skills. Ability to work effectively with cross-functional teams. Strong problem-solving and analytical skills.