Program Manager, Customers Org

We are looking for a Program Manager, Customer Org Operations to help drive and facilitate key initiatives and projects. You will work closely with the Chief Customer Officer, Customer Success & Field Engineering in order to coordinate internal and external, initiatives, maintain metrics and provide analysis of projects and programs status and outcomes.

What you’ll do: 

• Assist with project prioritization following established methodology 
• Manage complex program and project plans with supporting documentation and metrics
• Create and maintain business metrics for the organization.
• Ensure compliance with objectives, organizational policies, procedures, and standards
• Communicate status updates and relevant information on programmatic and project initiatives
• Drive project execution by monitoring project status, gathering customer responses and needs, monitoring project scope and watching for potential roadblocks
• Collaborate cross-functionally with product, sales, marketing, and finance 

Requirements

• 4-7+ years of Program Management experience (understanding/working on large end-to-end programs), preferably at a cybersecurity vendor, MSP, or MSSP 
• Familiarity with AI, automation, APIs, and related technologies
• Data analysis, reporting and metrics experience.
• Strong written, verbal, and presentation skills
• Deep passion for customer success
• Excellent project and program management skills with the ability to manage multiple competing priorities  simultaneously

Please apply if your experience is close but doesn’t fulfill all requirements. Torq is building an outstanding company. We are focused on hiring great people with different backgrounds, perspectives, and experiences to achieve our goals. As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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