Project Management Officer (PMO), Managed Services

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

The Project Manager Officer (PMO) will be focusing on supporting client's migration plan and driving execution of re-carding exercise through close collaboration with executional client's stakeholders (MIS, Marketing, Communications, Operations and any other key functional areas in direct engagement with the migration plan).

You will work closely with the Cards team to support the following scope of work:

1. Migration project setup and governance
2. Migration strategy and product mapping
3. MIS data analysis and customer segmentation
4. Customer Communications Plan
5. Migration roadmap – re-carding cycle and batches
6. Business costing model
7. Migration execution and support

Key Responsibilities:

• Act as project lead for the migration, coordinating and supporting end-to-end internal and external stakeholder management
• Drive and support the end-to-end Client's migration strategy 
• Ensure accurate product mapping  
• Develop and discuss customer segmentation analysis
• Develop customer communications strategy (Pre, Through & Post Migration) adopting a Digital First approach
• Build migration roadmap (re-carding cycles and batches) and assess impact towards Customer Service, Call Centre / Branches, Embossing and Back-office Operations
• Collaborating with Client's internal teams to ensure successful implementation
• Monthly steer-co meeting with stakeholders for alignment.

Experience & Skills:

• Strong PM, PMO and people management experience in consulting/banking environment and accountability for complex projects
• Solid experience in project governance, quality assurance, RAID (Risks, Assumptions, Issues, Dependency) management, change control, communications, programme planning, reporting, and budgeting.
• Ability to analyse data and manage carding or re-carding initiatives
• Strong experience reporting to and dealing with senior internal stakeholders

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

A work culture focused on innovation and building lasting value for our clients and employees

Ongoing learning opportunities to help you acquire new skills or deepen existing expertise

A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

A diverse, inclusive, meritocratic culture

Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com