QA Director | Remote

YOUR OPPORTUNITY

Are you passionate about delivering rock-solid, high value customer innovation? InMoment is looking for an experienced Quality Assurance engineering leader, with demonstrated expertise in:

• SLDC methodology
• QA engineering discipline
• Test automation strategy, architecture, and implementation
• Upstream thinking
• CI/CD

You will spend your day engineering, guiding, mentoring, advising, leading, and enabling the QA organization and across the engineering organization. The ideal candidate will be able to provide insights on product readiness, take immediate action to improve the customer experience, and drive upstream thinking that results in continual improvement.

WHO WE ARE

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it! As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and communities better with every interaction.

We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value-where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store!

Are you ready to #OwnTheMomentsThatMatter with us?

WHO YOU ARE

• You prioritize production issues and work with stakeholders and engineers to drive issues through resolution
• You drive robust, broad, and deep testing and enjoy finding new ways to break software
• You have diverse experience with automation testing including the pros and cons of the modern solutions on the market
• You love building and testing modern, compelling user interfaces
• You are meticulous at pinpointing and tracking bugs through resolution
• You have a detail oriented approach to troubleshooting issues and documenting them for Engineering
• You care about how your work and attitude affect those around you. I mean really care. Everything you do runs through this filter
• You continuously identify improvement opportunities to ensure our application is reliable without affecting the expediency of the release process

WHAT YOU'LL DO

• Become a product expert with a broad range of experience testing different modules across the platform
• Work with business and development teams to understand product vision and requirements
• Set and drive expectations around quality for releases grounded in customer impact and product understanding
• Understand how all elements of the software ecosystem work together and develop QA approaches that fit the overall strategy
• Develop, maintain and improve testing strategies and automation test harnesses
• Ensure testing strategies can be integrated and fully automated into the CI platform
• Build strong relationships with QA members as you lay the groundwork for building a strong QA practice
• Grow the QA organization technically by mentoring, pairing and creating other learning opportunities
• Foster collaboration between engineering teams to solve tough business problems
• Take the lead when challenging situations arise and see through to resolution

WHAT WE VALUE

• Bachelor's Degree in Computer Science, Engineering, Information Technology or equivalent experience preferred
• 10+ of experience in professional quality assurance experience including web, mobile, and SaaS applications
• 7+ years of management experience
• Excellent knowledge of QA methodologies, processes and tools
• Broad experience working in an agile development environment
• Guru-level experience in automating functional and integration testing of web and backend services
• Experience with project and defect tracking in a tool such as Jira
• Self-motivated, independent and proactive

WHAT YOU'LL GAIN

• Autonomy - We trust our employees and offer an extremely flexible work schedule
• Unlimited PTO - We encourage all employees to recharge!
• Medical with HSA (which includes generous employer match & contribution) and FSA options
• Dental and vision insurance
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Generous Parental leave program
• Legal, ID theft, and employer-paid disability and life insurance
• Access to wellbeing initiatives and offerings such as our Employee Assistance Program
• Fun, innovative, collaborative, supportive working environment
• Inclusion and Diversity teams - Women of InMoment and InMovement
• Employee rewards and referral programs with generous payouts
• An opportunity to truly make an impact in a global organization. Come join our team!

KEY RELATIONSHIPS

In leading the QA organization, you will be working with Product Managers, Engineers, and our Customer Success and Support teams to ensure new features are delivered reliably and that our customers are having a positive experience using our software. You will help mature our test automation practice, which will enable our team to scale our engineering agility while also ensuring reliable releases to our customers.

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.