QA Lead

QA/CUSTOMER SERVICE LEAD

Join our talented and dedicated team as a QA/Customer Service Lead. In this role, you will be responsible for ensuring the quality of our game and providing exceptional customer support. You will lead a team of QA testers and customer service representatives, ensuring that our games meet the highest standards and our players have a positive experience.

Responsibilities

■ Lead and manage a team of QA testers and customer service representatives.

■ Develop and implement effective QA processes and strategies.

■ Coordinate with developers and designers to identify and resolve quality issues.

■ Monitor and analyze player feedback and bug reports to improve game quality.

■ Respond to customer inquiries and provide timely and helpful support.

■ Stay up-to-date with industry best practices and trends in QA and customer service.

Requirements

■ 3+ years of experience in QA testing and/or customer service in the video game industry.

■ Strong leadership and management skills.

■ Excellent communication and problem-solving skills.

■ Proven ability to develop and implement effective QA processes and strategies.

■ Passion for video games and commitment to delivering the best player experience.

■ Español - Avanzado.

■ English B2 - Upper Intermediate.

Plus+

■ Experience with bug tracking and test management software.

■ Customer service experience in the video game industry.

■ Knowledge of game development processes and methodologies.

Benefits

• Competitive salary
• Contract for an indefinite period
• Remote work