QRC Engineer

Role Summary:

The Quick Response Center (QRC) Engineer provides engineering and technical assistance to QRC personnel, Commercial Operations, Sales Engineers and customers to develop the best possible repair and/or upgrade solutions to aftermarket jobs within the boundaries of responsibility per the applicable procedures (CORP-AMSS-1058). Responsible for providing technical interpretation of specifications, procedures, policies, quality, and equipment reliability to concerned parties. The QRC Engineering supports but typically does not perform project fulfilment engineering (job engineering).
Responsibilities & Requirements:

• Reviews DCI reports, Customer Specifications/instructions, and develops high level scope of work for QRC jobs when required and in compliance with procedure CORP-AMSS-1058.
• Implements engineering best practices and Flowserve standards such as weld procedures, bolt torque, materials, hydro test, etc.
• Identify upgrade opportunities and support the generation of technical proposals to support such upgrades. Liaise/collaborate with Engineering Services/Project Engineering when non-generic upgrades/solutions would be opportune/required. Support technical and commercial justification analysis.
• Act as engineering liaison for Project Engineering during order fulfilment phase.
• Accountable for documenting and communicating design changes initiated by the QRC per the applicable procedures and systems.
• Accountable for reviewing and noting/documenting customer’s or 3rd party changes per the applicable procedures and systems.
• First technical contact for witnesses; review specifications & requirements for visit.
• Responsible for failure analysis reports of specific jobs, when required.
• Support sales to present FLS technical capabiliities to Customers
• Supports the QRC concerning all engineering issues including but not limited to NCR disposition, supporting machinists and supporting shop mechanics during assembly.
• Provide sketches to facilitate quick repairs.

Preferred Experience / Skills:

• Engineering degree or equivalent and/or 2-5 years related experience
• 2-Dimensional design experience (preferably Computer-Aided Design)
• Engineering documentation, drafting, geometric dimensioning and tolerancing
• Effective oral and written communications skills
• Collaborative interpersonal skills
• Advanced project management tools, methods and applications
• Accountability and execution for completing work timely and to specifications
• Experience with PLM, ERP, and other planning and engineering systems.
• Machine Design Fundamentals
• Fundamental understanding of pump applications and types, a clear understanding of hydraulic fundamentals and how these relate to pumps and pump systems
• General knowledge of metallurgical requirements & applications
• General knowledge of manufacturing processes
• Able to interpret industry standards, technical drawings and manufacturing procedures
• Continuous Improvement Process (CIP) methodology understanding 
• Able to work closely with customers (face to face or by telephone); a good verbal and written communicator with a confident and positive manner