Quality Feedback Documentation Specialist

We have an exciting opportunity to join Nuance Communications Dragon Ambient eXperience (DAX) team. DAX is a voice-enabled solution which uses ambient sensing technology to securely listen to, capture and document clinician-patient encounters while offering workflow and knowledge automation within healthcare providers Electronic Health Record (EHR) systems.
The Quality Feedback Documentation Specialist (QFDS) will collect and manage feedback received from DAX clients to enhance provider satisfaction and experience. The QFDS will ensure strict adherence to process compliance and work with cross-functional departments.
Responsibilities:

• Responsible for collecting, compiling, and sorting provider feedback and inputting information into an organized data source in a timely manner
• Generating reports for Operational Management
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and ensuring appropriate output of information
• Regulate shared mailbox and assign appropriate Operational lead to act
• Collaborate with Operations Managers and other DAX departments to coordinate appropriate solutions for feedback remediation and close the loop to ensure provider satisfaction

Qualifications:

• 2 or more years of demonstrated success performing data collection, data entry and basic reporting in a professional business environment.

Required Experience:

• Professional communications skills including strong writing proficiency (grammar and spelling) with attention to detail
• Ability to work independently in a secure and private location with a reliable high-speed internet connection.
• Experience with the Microsoft Office 365 suite or other cloud-based productivity tools - Strong use of MS Excel for data entry/reporting

• Proven data entry work experience and organizational skills, with an ability to stay focused on assigned tasks
• Experience with creating and maintaining strong relationships with cross-functional departments and teams
• An understanding of documentation quality and how to decipher information
• Some familiarity with medical terminology and quality documentation

Desired Experience:

• Experience in a medical office, clinical, or healthcare documentation or similar academic setting
• Previous experience as a medical scribe or transcriptionist
• Familiarity with Electronic Health Record Systems (EPIC, Cerner, or AthenaHealth experience is highly preferred)

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