Quality Manager

About Schneider

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

Job Brief

We are looking for an experienced Quality Manager to ensure that our products and services meet our customers' expectations for all necessary requirements.

Schneider Electric Japan is expanding our offers and their operation and maintenance services to cover from power system to building, data center and industry sectors.

The Energy Management Quality Manager is responsible for identifying and eliminating product quality risks that may affect customer satisfaction and quality. S/he must work with SE colleagues to understand, mitigate, and eliminate these risks throughout the product lifecycle to ensure end-to-end product quality. S/he plays a critical role in the customer experience by supporting rapid and effective responses to field quality issues as they arise to ensure minimal disruption to our valued customer base.

Responsibilities - What will you do?

• Ensure a reliable process is operating to solve customer complaints fast and effectively
• Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
• Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them
• Collaborate with other organizations to contain, correct, and prevent problems affecting customers
• Lead execution of containment actions for known problems

Qualifications

Requirement - Who would be successful?

• Graduate in an engineering discipline. Chartered Engineer status, mechanical and/or electrical engineering degree is a plus.
• Minimum 5 years' experience at Data Center or power distribution sector, having a necessary level of facility's requirements and be familiar with industry best practices, customer nature and customer requirements on product and process quality.
• Possess technical knowledge of electrical distribution, data center infrastructure, equipment, and processes to effectively assess and manage the quality of products and services.
• Knowledge of Data Centre, and EPC power distribution systems and standards
• 5 years of experience in design or quality assurance of chillers, uninterruptible power supply and offers such as Power Breaker, Contactor, Busway etc as well as Management system / application software knowledges.
• 5 years of experience to deal with quality issues with customers and proven record on solving critical quality issues.
• Leverage Quality Management System to ensure product and process quality.
• Good verbal and written communication skills to work with Global Offer Creation Center and any other regional stakeholders with business level English with strong influence skill and global mindset.
• Proven people management experience
• Multicultural skills

Schedule: Full-time
Req: 008Q3Z