Regional Director of Customer Success

How You'll Make an Impact:

As a Customer Success leader you will work across functional areas to drive results promote communication and ensure accountability. Our aim is to create a best-in-class customer experience in Thailand- to accomplish this you will lead team members across support implementation and account management working hand-in-hand with Thai and non-Thai teams.

Our Customer Success Team:

Forget the stuffy corporate office—we are a completely remote global team of innovators and experts with a cross functional Customer Success team of 15+ in Thailand. We are our clients' secret weapon and trusted advisor. You'll own our Thai portfolio of customers keeping retention high churn low and customers happy.

Motivated meticulous results-driven individuals who can communicate well will fit right in!

What You Bring to the Team:

• Proven ability to lead regional Customer Success functions across Support Onboarding and Account Management. accountable for core metrics such as NDR onboarding success and service quality.

• 8+ years of combined experience in hospitality or hospitality technology including at least 3 years in leadership roles.

• Fluent in Thai with excellent English communication skills. Able to represent Thai customers internally and collaborate effectively across global teams. Demonstrated success leading Thai teams and partnering with other Thai leaders and departments while operating within a multinational structure.

• Deep understanding of Thailand’s hospitality landscape. able to balance cultural expectations customer relationships and Cloudbeds’ global standards.

• Strong ability to translate technical and operational concepts into clear practical guidance for non-technical customers and internal teams.

What Sets You Up for Success:

• Bachelor’s degree or equivalent experience in hospitality business or technology.

• Balanced career background in both traditional hospitality and hospitality technology with at least 2 years in each.

• Track record of career progression and developing high-performing teams.

• Excellent leadership and crisis management skills. confident handling escalations and cross-functional alignment.

• Proven success working within international companies and adapting to both Thai and global business environments.

• High professional fluency in both Thai and English (spoken and written).

Bonus Skills to Stand Out (Optional):

• Sr Leadership Experience (managing managers)

• Advanced degree in Hospitality or Business