Remote Call Center Agents Needed.

Zeello • Americas Only/Europe Only/Asia Only

Company

Zeello

Location

Americas Only/Europe Only/Asia Only

Type

Full Time

Job Description

Time zones: EST (UTC -5) CST (UTC -6) MST (UTC -7) PST (UTC -8) AKST (UTC -9) HST (UTC -10) ART (UTC -3) UTC -4 UTC -4:30 UTC -3 UTC -2 SBT (UTC +11) GMT (UTC +0) CET (UTC +1) EET (UTC +2) MSK (UTC +3) JST (UTC +9) CST (UTC +8) WIB (UTC +7) MMT (UTC +6:30) BST (UTC +6) NPT (UTC +5:45) IST (UTC +5:30) UZT (UTC +5) IRDT (UTC +4:30) GST (UTC +4)

As a Remote Call center Agent at Zeello you will be the frontline representative for our clients providing exceptional virtual receptionist services. Your primary responsibilities will include managing incoming calls addressing customer inquiries and resolving issues efficiently and professionally. You will be expected to have a deep understanding of our clients' products and services to offer accurate information and assistance. Additionally you will document interactions meticulously and ensure follow-up calls are made to maintain customer satisfaction. This role requires excellent communication skills strong problem-solving abilities and a high level of reliability and organization. You will be working independently from a remote location making it essential to have a quiet and dedicated workspace along with the necessary technical equipment. Join us and be a crucial part of delivering outstanding customer service to our valued clients.

Key Responsibilities

  • Customer Support : Answer incoming calls and respond to inquiries on behalf of our clients providing helpful and accurate information.
  • Issue Resolution : Troubleshoot and resolve customer issues promptly and effectively.
  • Product Knowledge : Maintain a thorough understanding of our clients’ products and services to provide knowledgeable assistance.
  • Documentation : Accurately document customer interactions and maintain detailed records.
  • Follow-Up : Conduct follow-up calls as necessary to ensure customer satisfaction.
  • Team Collaboration : Work collaboratively with team members and other departments to ensure seamless service delivery.
Qualifications

  • Experience : Previous experience in a customer service or call center role is highly desirable.
  • Communication Skills : Excellent verbal and written communication skills.
  • Tech-Savvy : Proficiency with computer systems and the ability to learn new software quickly.
  • Problem-Solving : Strong problem-solving skills with the ability to think on your feet.
  • Empathy : A patient positive and empathetic attitude towards customers.
  • Organization : Strong organizational skills and attention to detail.
  • Reliability : Dependable with a strong work ethic and the ability to work independently.
  • Flexibility : Willingness to work flexible hours including weekends and holidays if needed.
Technical Requirements

  • Equipment : Reliable computer headset with microphone and high-speed internet connection.
  • Workspace : Quiet dedicated workspace free from distractions.

    At the moment we are not accepting application from Nigeria.
Apply for this position
  • Share this job:

Apply for this Position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:


Related Jobs See more Customer Support jobs →

  • NoGigiddy
    Remote Customer Success Specialist
    featured 3d

    Full-Time / Anywhere in the World
  • NoGigiddy
    Chat Support Agent (Remote) - Entry Level No Degree Required - 15 - 18 per Hour
    featured 3d

    Full-Time / USA Only
  • Omni Interactions
    Work From Home Customer Service
    featured 10d

    Contract / USA Only

Apply Now

Date Posted

09/05/2024

Views

0

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Technical Support Agent enjoying solving problems - QuickMail

Views in the last 30 days - 0

QuickMail is a company that operates in the email and LinkedIn outreach automation space They are seeking a technicallyminded Support Agent to help cl...

View Details

Legal Assistant - Greenlight Path

Views in the last 30 days - 13

A USbased law firm specializing in familybased immigration and nonimmigration services is seeking a dedicated Legal Assistant to join their remote tea...

View Details