Renewal Specialist

Does the idea of delivering exceptional client service and building lasting relationships motivate you? We’re seeking a Client Success Renewal Specialist to join our growing team!

Lightspeed Systems has developed solutions that help K–12 IT departments keep technology safe secure and easy to manage. As our Renewal Specialist you will manage ongoing client relationships with a focus on renewals account updates and licensing changes. Your work will directly support our annual retention goals while ensuring schools receive consistent high-quality service.

ABOUT THE ROLE

The following are the essential functions of the position. This list is not exhaustive and may be supplemented as necessary.

• Manage resellers and clients within an assigned account

• Manage the renewal lifecycle from quoting internal approvals through to ensuring the order is processed correctly

• Assist with opportunity management and opportunity corrections

• Proactively reach out to clients a minimum of 90 days prior to renewal date

• Resolve issues related to order processing and license expirations.

• Maintain accurate and up-to-date data in CRM such as client licensing contact details forecasting correct pricing and special agreements.

• Assist clients with requests related to licensing renewal maintenance and invoicing.

• Follow defined mitigation processes working collaboratively across the organization to retain business

• Foster relationships with your client base

• Perform additional duties and projects as assigned

ABOUT YOU

The following knowledge experience skills abilities and key behaviors are preferred or required to perform this job.

• 1-2 years client service experience; Four-year degree and account management experience preferred

• Pleasant disposition with a client service focus

• Ability to effectively operate with high energy and flexibility in a fast-paced constantly evolving team environment

• Excellent organizational and problem-solving skills detail-oriented self-motivated resourceful and reliable

• Ability to quickly establish rapport and build relationships

• Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally

• Ability to read situations and people and react accordingly

• Proven ability to meet deadlines and deliver results in a timely manner

• Proficient in Microsoft Office Suite

• Experience with Salesforce preferred

• Experience in SaaS industry preferred