Retail Associate

Retail Sales Team Lead We're currently seeking a Retail Sales Team Lead to join our team in our Chicagoland area. About the role: • The Retail Sales Team Lead is responsible for the processes and systems related to acquiring new customers. • Retail Sales Team Lead will work as our sales team; advising on products and advocating for our client. • Must be able to articulate industry and product knowledge to customers (training provided). • Must be able to assure complete customer satisfaction through all stages of the sales process. • Must be able to establish and maintain strong relationships throughout the sales cycle. Promote revenue growth, productivity, and exceptional levels of customer satisfaction. What you’ll do: • Key contact for customers regarding product needs • Establishing new, and maintaining existing, relationships with customers • Managing and interpreting customer requirements to meet customer needs • Assisting clients with understanding what product will best satisfy their needs • Document customer transactions accurately and completely • Provide accurate pricing information for customer accounts • Help with account status and eligibility • Preparing reports for management team such as weekly call logs, weekly quote review, etc. • Assist Sales Manager in meeting regular sales targets • Providing pre-sales technical assistance and product education • Liaising with other members of the sales team • Solving client problems, identifying client concerns and communication to management and facilitate to resolution • Be able to think fast on your feet • Complying regulatory requirements and industry standards and specifications • Ensure perfect entry of orders and resolve issues as required • Update customer information as needed • Identify and eliminate the cause of cancelations and related issues • Maintain professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner • Focus on growth in new and assigned territories • Daily sales reporting via Salesforce tablets Our ideal candidate: Education and Experience • Bachelor’s Degree in Sales, Marketing, Business Administration, or other related fields; or equivalent work experience in a similar environment. • 1-3 years account management / inside sales (not call center) experience. • Energy or energy services experience is a plus. • Strong customer service orientation. • Organized with refined follow-up skills. • Proficiency in computer/tablet skills: Microsoft Office Applications and CRM software; Salesforce preferred. Skill Requirements and Certifications • Energetic and self-started, with integrity • Excellent Customer relations skills • Strong interpersonal communication and organization skills • Detail oriented with solid organizational skills • Team player • Customer Focus • Excellent communication skills both verbal and written. • Troubleshooting/problem solving skills. What we offer: • Compensation including salary pay based upon relevant experience and education. • Additional uncapped commissions and bonuses. • Continued education. • Professional development and assistance. • Career opportunities; promoting from within. • Company paid travel opportunities. Job Type: Full-time Pay: From $50,000.00 per year Benefits: • Flexible schedule • Health insurance Work Location: In person