Sales Account Manager

Job Description

Octopus Digital Ltd., a leading provider of innovative digital solutions, is seeking a dynamic and results-oriented Sales Account Manager to join our Aftermarket Support department in Lahore.

Key Responsibilities:

• Account Management:
• Build and maintain strong relationships with existing clients, acting as their primary point of contact for all aftermarket support needs.
• Proactively identify and address client needs, ensuring a high level of customer satisfaction.
• Manage and coordinate the delivery of aftermarket support services, including technical support, maintenance, and upgrades.
• Sales and Revenue Generation:
• Identify and pursue upselling and cross-selling opportunities within existing accounts.
• Develop and execute strategic account plans to maximize revenue and profitability.
• Negotiate contracts and pricing to optimize revenue and client satisfaction.
• Problem Solving and Issue Resolution:
• Collaborate with technical teams to troubleshoot and resolve client issues efficiently.
• Escalate complex issues to appropriate stakeholders and provide timely updates to clients.
• Reporting and Analysis:
• Track and analyze key performance indicators (KPIs) related to account performance, revenue, and customer satisfaction.
• Prepare regular reports on account activities and sales forecasts.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Proven experience in account management, preferably in the IT or technology industry.
• Strong understanding of the technical aspects of digital solutions and services.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Ability to build rapport and trust with clients.
• Self-motivated, results-oriented, and able to work independently.