Sales Associate

Sales Associate, Los Altos, CA SETHI is a fine jewelry designer gallery in downtown Los Altos. We're looking for a self-starter who is bright and motivated to work with customers to develop client relationships, deliver high-quality service, and facilitate back-office retail operations. Job hours are 10am to 6pm, Tuesday through Saturday, with additional hours required for special events and holiday. We are a growing company and are excited for each team member to thrive in their career here! THE RESPONSIBILITIES • Deliver a positive shopping experience and high level of customer service, going above and beyond throughout the entire selling process • Maintain an active, accurate, and organized client book, contacting clients regularly about new products, trunk shows, and special occasions • Provide appropriate follow-up on all sales and client requests within 24 hours • Foster open and constructive communication to ensure a consistently exceptional experience and contribute to a positive working environment • Conduct necessary inventory reconciliation, inventory entry, and administrative tasks • Adapt to change and manage multiple tasks simultaneously • Share product knowledge and brand story with customers for each product • Utilize new technology, POS systems, and tools to efficiently manage tasks and improve workflow • Complete daily setup and breakdown of product displays in the store • Think critically through problems and find effective solutions to meet clients' needs • Communicate regularly with vendors and the production team to deliver the right products • Follow project and special order timelines closely to ensure products are delivered on time and accurately to clients • Create comprehensive wishlists for clients and offer suggestions that meet their needs • Assist the team in fulfilling online orders and shipping THE QUALIFICATIONS • Highly professional, approachable, knowledgeable, patient, and gracious in all interactions • Fast learner with a strong work ethic • Dependable, organized, and detail-oriented • Excellent interpersonal and communication skills (written and verbal) • Ability to work in a fast-paced, team-driven environment • Highly motivated, proactive, and results-driven • Exemplary customer service skills in person, via email, text, or phone • Digitally savvy with proficiency in Microsoft Office Suite (Word, Excel), Google Suite, and Shopify • Bachelor's degree in fashion merchandising, business, or related field preferred BENEFITS We offer competitive wages and great benefits including: • 401(k) retirement plan • Health insurance • Opportunities for career growth in an expanding company TO APPLY Please submit your resume and a cover letter including two designers or artists who have inspired you and why to:[email protected] Job Types: Full-time, Part-time Pay: $27.00 - $35.00 per hour Expected hours: 35 – 50 per week Ability to Commute: • Los Altos, CA 94022 (Required) Ability to Relocate: • Los Altos, CA 94022: Relocate before starting work (Required) Work Location: In person