Sales Associate, Los Altos, CA
SETHI is a fine jewelry designer gallery in downtown Los Altos. We're looking for a self-starter who is bright and motivated to work with customers to develop client relationships, deliver high-quality service, and facilitate back-office retail operations. Job hours are 10am to 6pm, Tuesday through Saturday, with additional hours required for special events and holiday. We are a growing company and are excited for each team member to thrive in their career here!
THE RESPONSIBILITIES
• Deliver a positive shopping experience and high level of customer service, going above and beyond throughout the entire selling process
• Maintain an active, accurate, and organized client book, contacting clients regularly about new products, trunk shows, and special occasions
• Provide appropriate follow-up on all sales and client requests within 24 hours
• Foster open and constructive communication to ensure a consistently exceptional experience and contribute to a positive working environment
• Conduct necessary inventory reconciliation, inventory entry, and administrative tasks
• Adapt to change and manage multiple tasks simultaneously
• Share product knowledge and brand story with customers for each product
• Utilize new technology, POS systems, and tools to efficiently manage tasks and improve workflow
• Complete daily setup and breakdown of product displays in the store
• Think critically through problems and find effective solutions to meet clients' needs
• Communicate regularly with vendors and the production team to deliver the right products
• Follow project and special order timelines closely to ensure products are delivered on time and accurately to clients
• Create comprehensive wishlists for clients and offer suggestions that meet their needs
• Assist the team in fulfilling online orders and shipping
THE QUALIFICATIONS
• Highly professional, approachable, knowledgeable, patient, and gracious in all interactions
• Fast learner with a strong work ethic
• Dependable, organized, and detail-oriented
• Excellent interpersonal and communication skills (written and verbal)
• Ability to work in a fast-paced, team-driven environment
• Highly motivated, proactive, and results-driven
• Exemplary customer service skills in person, via email, text, or phone
• Digitally savvy with proficiency in Microsoft Office Suite (Word, Excel), Google Suite, and Shopify
• Bachelor's degree in fashion merchandising, business, or related field preferred
BENEFITS
We offer competitive wages and great benefits including:
• 401(k) retirement plan
• Health insurance
• Opportunities for career growth in an expanding company
TO APPLY
Please submit your resume and a cover letter including two designers or artists who have inspired you and why to:
[email protected]
Job Types: Full-time, Part-time
Pay: $27.00 - $35.00 per hour
Expected hours: 35 – 50 per week
Ability to Commute:
• Los Altos, CA 94022 (Required)
Ability to Relocate:
• Los Altos, CA 94022: Relocate before starting work (Required)
Work Location: In person