Sales Engineer

If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global leader in experience-centric operational analytics, Conviva has redefined big data analytics with our paradigm-shifting Time-State Analytics model. Our platform does what legacy observability and monitoring tools can’t: we eliminate the gaps between system performance, user experience, and engagement, enabling issue identification, impact assessment, and root cause resolution in seconds. This isn’t just important, its game-changing! Our platform processes over 5 trillion daily events, providing real-time, cost-effective, stateful computation across diverse data sets. This empowers operations teams for the first time to precisely and directly impact real-world business outcomes, including customer satisfaction and revenue.

Conviva is seeking a Sales Engineer to support our Real Time Operational Data Platform, who will report to our Customer Success Engineering Manager, Dubai-based required. The ideal candidate will have prior experience in pre-sales and post-sales or technology consulting in measurement and analytics solutions. They will act as a trusted advisor for strategic clients in the whole sales cycle, pre and post sales, leading complex problem-solving and integration initiatives across a diverse set of user groups, ready to interact and have technical discussions with data scientists and engineers, then demonstrate the value of Conviva in business discussions with company executives.  

The goal is to enable our customers to become successful and enthusiastic Conviva champions. As a customer-facing technologist, the candidate must have excellent communication, organization, sales oriented and interpersonal skills. 

What Success Will Look Like: 

• Leverage your breadth of technical knowledge and function as subject matter experts in both pre and post sales environments as well as advanced consulting engagements. 
• Discover and analyze individual customer goals and challenges and map those back to Conviva’s suite of solutions. 
• Answer technical questions from prospects and customers regarding Conviva technology, features, solutions, and applications, as well as articulate Conviva technology and product positioning to both business and technical users. 
• Sales oriented mindset, proactivity, and sense of urgency. 
• Thought leader, participating in industry bodies and growing Conviva’s own body of knowledge. 
• Support Sales and Corporate Development globally on all Operational Data Platform opportunities through full project lifecycle. 
• Evangelize the value of Conviva’s solutions and help our clients extract maximum value from our services. 
• Become a trusted advisor for the customer and help define their integration strategy. 

Who You Are & What You've Done: 

• 7+ years of experience in a client-facing Pre-Sales and Post-Sales technical roles in measurement/data/application analytics solutions and SaaS 
• Strong experience of leading or conducting meetings and presentations to senior executives and mixed technical and non-technical customers. 
• Knowledge/Expertise in Observability, APM, Digital/OTT Video delivery infrastructure and ecosystems. 
• Ability to analyze and digest data to tell a cohesive story and high capacity to learn new technology/terminology/products. 
• Comfortable balancing the intersection of technology and business challenges. 
• Ability to work autonomously and to prioritize tasks while managing a diverse workload in a fast-paced environment. 
• Excellent communication skills, strong presentation skills, and writing skills. 
• Experience with data mining and visualization to see beyond the numbers and enable customers to operationalize our data for strategic planning and tactical root-cause analysis is a BIG PLUS. 
• Willingness to travel up to 50% across the region. 
• Desirable: Experience with Datadog, Dynatrace, Snowflake, New Relic. 
• Desirable: Arabic speaker. 

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!