Sales Support Specialist II - RapidScale

We are looking for a highly organized and detail-oriented Sales Support Specialist to join Rapidscale. Your primary responsibility is to provide pre & post-sales administrative support for assigned service areas. Supports the sales team with order processing and paperwork preparation and to ensure efficient contract management for our growing customer base.
Responsibilities:
Sales Support:

• Collaborate with the sales team to provide administrative and operational support throughout the sales process.

Contract Management:

• Support the contract lifecycle, including contract delivery, execution, and renewal.
• Review and analyze executed contracts to ensure compliance with company policies and legal requirements.
• Work with legal and finance teams to resolve any contract-related issues and ensure accurate documentation.

Contract Relationship Management:

• Build and maintain positive relationships with customers, ensuring excellent customer satisfaction.
• Act as a point of contact for customers regarding contract-related inquiries and requests.

Contract Coordination:

• Monitor and maintain contract & addendum records, ensuring accuracy and completeness.

Experience Requirements:
Minimum:

• High School Diploma/GED and 3 years' experience in a related field.
• The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• 3 or more years of experience in sales support and contract management roles in software as a service, managed services, supply chain, manufacturing, education, technology, or any related cloud computing industry.
• Strong understanding of contract management principles, legal terms, and negotiation techniques.
• Excellent organizational and time management skills with the ability to handle multiple tasks and meet deadlines.
• Proficiency in using CRM software and other sales support tools.
• Strong attention to detail and accuracy in contract management and documentation.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams and customers.
• Demonstrated ability to work in a dynamic and fast-paced environment, adapting to evolving business needs.

Preferred:

• Bachelor's degree in Business Administration, Sales, Education, Liberal Arts or a related field.

Note: The job description and experience requirements provided here are tailored to the specific context of the Sales Support Specialist and Contract Manager position at a cloud computing company undergoing mergers and acquisitions and focused on cross-selling and upselling. Depending on the organization's unique needs and expectations, adjustments can be made to the description and requirements.
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