In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you'll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
- Lead the design and development of scalable Salesforce applications with a focus on Service Cloud and Field Service Cloud functionalities.
- Collaborate with business stakeholders to gather requirements and translate them into robust technical solutions aligned with energy industry needs.
- Implement and optimize service processes such as case management work order management scheduling and mobile workforce enablement.
- Ensure compliance with data security privacy and regulatory standards relevant to the energy sector.
- Mentor junior developers and contribute to code reviews technical documentation and best practices.
- Stay current with Salesforce releases and innovations especially those impacting service and field operations.
- Configure and administer the platform write Apex code create Visual Force pages and is proficient in LWC.
- Handling various aspects of Salesforce development and maintenance ensuring a smooth and efficient workflow and experience in integrating with enterprise applications.
- Proven experience with Salesforce Service Cloud and/or Field Service Cloud implementations.
- Strong experience with Visual Studio GitHub and SFDX (Salesforce Developer Experience).
- Excellent problem-solving communication and leadership skills.
- Proficient in using the Eclipse/Force.com IDE and have a solid understanding of CRM principles.
- English C1
- DevOps (Git GitHub resolve Merge conflicts).
- Background in the energy utilities or infrastructure sectors.
- Familiarity with asset lifecycle management outage management or mobile field operations.
- Knowledge of Agile/Scrum methodologies and DevOps practices.
- Proficient in using Data Loader Tool.