Scheduler

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You Will Focus On:

• Registers patients for their appointment; provides the necessary paperwork, confirms and/or updates insurance coverage and patient demographic information
• Collects patient balances and co-pays, appropriately tracks and records all payments collected and assists patients with their benefits questions
• Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team

The Skills And Experience You Bring:

• Strong interpersonal and customer service skills
• Experience with an electronic medical record, MS word, Excel, Outlook and the ability to learn new applications
• Ability to communicate (both internally and externally) clearly and consistently with established procedures and guidelines
• Ability to work with minimal supervision
• Ability to use good judgment and work independently
• Proven ability to deal with a wide variety of individuals
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Education: High School graduate or equivalent.
• Experience: Demonstrated experience in health care in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services (1 – 2 years).
• Preferred Experience: Prior experience with appointment, or ancillary service. and prior experience with EPIC.

You Share Our Mission & Values:

• You are passionate about improving the healthcare experience and want to be part of the Altais mission.
• You are bold and curious- willing to take risks, try new things and be creative.
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
• You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.