Senior Administrator (R-17148)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Designation: Senior Administrator

Location: Turbhe, Navi Mumbai

Key Responsibilities

• Managing a tele-calling team of 10-12 resources and vendors
• Driving audience acquisition for conferences, administering surveys, participants of training programs, and generating nominations for corporate awards
• Maintaining and owning the database of all registrations and attendees
• Identifying new ways and sources of building data for subsequent calling
• Managing payments & invoice management with vendors
• Identifying new vendors
• Creating MIS dashboards - team performance, vendor performance
• Cost management planning.
• Ability to work on software hosting data to understanding & execute activities such as -data extraction, E-blasts, digital invite creation.
• Managing ground level day-to-day activities. Be as hands-on as possible to understand challenges and help mitigate risk.
• Working closely inter BU (projects and sales teams) to conduct feasibility assessment of projects.
• Working with Intra BU (legal, finance, TPC etc.) for managing day to
• Ensuring timely submission of performance MIS reports (team + vendor) to senior stakeholders.
• Conducting training, knowledge sharing sessions, etc.
• Proactive participation in on-going process improvements, sharing of best practices, etc.
• Ensuring adherence to processes, D&B compliance requirements and plans at all times and error-free timely delivery of projects.
• Vendor Management (process, billing, caller productivity, on-boarding and other marketing related activities)
• Leading a team of 10-12 resources and managing external vendors
• Mentoring team members through regular counseling, coaching and appraising desired job results
• Maintaining an atmosphere of trust and transparency within the team.
• Listen to team members’ feedback and resolve any issues or conflict.
• Lead by example and lives by our core values of being inherently generous, relentlessly curious and data inspired.

Key Requirements

• MBA or equivalent with 8+ years of relevant experience.
• Experience to manage tele-calling & client servicing teams
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Strong interpersonal skills with an inquisitive and creative nature
• Process management and automation
• Primary External Interactions: clients and vendors
• Primary Internal Interactions: Internal team (sales and operations), support function

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.