Senior Associate/AVP - Client Onboarding

We’re seeking a future team member to join our Client Onboarding function! You’ll be responsible for onboarding clients whilst adhering to regulatory requirements and ensuring a smooth and exceptional client experience.

Job Responsibilities

• Support the UK Client Onboarding (Business Banking team) in undertaking AML CDD risk assessments on new to bank customers.
• Manage customer expectations through effective communication skills
• Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager
• Perform identification checks (i.e. Experian, GBG, MiTek) analyse and validate the results.
• Conduct screening of Peps, Sanctions & Adverse Media and escalate if there are true hits.
• Processing of emails (instructions/queries).
• Identify areas for improving processes to deliver improved efficiency.
• Carry out BAU/ad hoc administrative tasks.

Desired Skills

• Experience working in the financial service sector (ideally in commercial lending or banking) for a minimum of 7 years’ experience.
• Excellent understanding and experience of AML/KYC, CDD/EDD.
• Should be able to calculate the percentage of ownership and determine the beneficial owner(s) calculation.
• Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions including Trusts and funds in overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc)
• Ability to independently investigate/analyse information and draw/present conclusions.
• A strong understanding of financial crime prevention systems.
• Extensive technical knowledge of financial crime prevention.
• Ability to understand financial statements.
• Fluency in both written and oral English along with an ability to:
• Draft clear and concise reports and summarise key concepts, and
• Establish rapport, build and maintain relationships externally and internally to deliver Customer Delight.
• Passion for going the extra mile and 10x the experience for customers and stakeholders.
• Manage stakeholder expectations through effective communication, goal setting and prioritisation while ensuring we are working at speed and maintaining Momentum.
• Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
• Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail. 

Nice to have

• Advanced excel knowledge and experience working with large sets of data.
• Working knowledge of AEOI & FSCS requirements.
• Experience working with private equity / real estate investment vehicles.
• ICA & ACAMS Qualifications.
• Experience using CIFAS.

About Us

We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.

Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools. 

And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.

But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed. 

Our story 

OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.

Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?

The industry was backward-looking and too focused on historic financials, rather than future potential. 

So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses? 

No more what ifs, OakNorth Bank exists.

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