Senior Cloud Engineer (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Manager, Cloud Operations the Senior Cloud Engineer will configure, streamline, and improve Availity's overall cloud infrastructure within multiple independent cloud environments. The ideal candidate is an expert in 24/7 operations with high performing and scaling systems that meet a high degree of uptime, an expert in all facets of Cloud hosting operations with a focus on lean architecture and cost savings as well as an expert in Python, or another programming language, with a deep passion for automation.

You'll be empowered and encouraged as a leading member of the team to bring forth new ideas that further improve our cloud offerings while paving the way for other team members to follow your example.

Sponsorship, in any form, is not available for this position.

Location: Remote US

Why you want to work on this team:

• This team allows you to work cross functionally with different organizations across Availity
• This team is solely operating in cloud-based environments - AWS today and moving to a multi-cloud environment
• This team is focusing heavily on automation and this individual will have the opportunity to directly influence how this team handles automation moving forward

To be qualified for this position:

• Bachelor's Degree in Computer Science, Information Technology, or equivalent experience
• Experience in a DevOps focused role
• Experience in containerized deployment using Kubernetes
• Experience running Cloud at scale
• Experience with Terraform
• Experience with MongoDB
• Experience with Jenkins, Ansible, Tekton or other similar technologies
• Experience with AWS and/or GCP infrastructure in a senior engineer capacity
• Experience with GitHub for repositories
• Experience with Red Hat and Ubuntu servers
• Experience with scripting using Python (preferred), Perl, PowerShell, JavaScript, or similar scripting languages
• Serverless computing experience with containers (EKS/AKS/ GKE) and VM based workloads along with a solid understanding of the trade-offs of different serverless implementations emerging in public Cloud
• Deep understanding of the key concepts and practices of Cloud observability, coupled with experience implementing robust systems that leverage metrics, logs, and traces to provide holistic state of the Cloud operations
• Deep understanding of how to apply best practices around monitoring, alerting, logging and have implementation experience with one or more (Azure Monitor, CloudWatch, AppInsight, Log Analytics, Splunk, Dynatrace, SolarWinds, etc.)
• Skill and knowledge in ITIL processes related to Incident Management, Service Requests, Event Management, Access Management, Change Management, Knowledge Management and Escalated Incident Management
• Knowledge of Cloud Monitoring Platforms that simplify financial management, help streamline operations, and strengthen security & compliance (e.g., CloudHealth, Apptio, CloudCheckr, etc.)

You will set yourself apart:

• Experience with PostgreSQL
• Experience with RabbitMQ
• Experience with OpenShift
• AWS DevOps Engineer (professional level) certification, highly preferred
• ITIL Certification
• Experience with hosting government solutions (e.g., AWS GovCloud)
• Experience with healthcare information technology

You will be:

• Monitoring two ticketing systems, responding to both internal and external tickets and providing root cause analysis
• Scheduling upgrades, new deployments, and changes to various environments
• Utilizing Terraform daily for deployments
• Participating in a 24x7x365 on call rotation - monthly depending on team size
• Raising tickets and work with engineering and Devops for enhancements in products and tools
• Work with the DevOps team who are developing infrastructure solutions that will be consumed and utilized by this team - contribute as needed
• Creating and finalizing automation in an effort to enable our infrastructure and IT systems to be more scalable and lower our manual labor overhead
• Develop automated reporting that enables teams to leverage best practices for running efficient Cloud solutions
• Partner with Engineering, DevOps, and Client Services on CI/CD and automated deployment and event management
• Act as a backup to the Cloud Engineer(s) and to support our core internal software/IT systems
• Create action plans to mitigate total infrastructure growth/footprint where possible
• Act as the primary contact for changes to procedures or infrastructure/architecture
• Plan and execute Disaster Recovery (DR) and Failover simulations to demonstrate adherence to SLAs.
• Generate and provide recommendations on optimizing usage of Cloud services
• Ensure compliance with security best practices including continuous monitoring
• Participate in the Cloud Well Architected Framework to support overall operations initiatives

Availity culture and benefits:

• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review
• Manager resume review
• Recruiter video interview
• Manager video interview
• Technical panel video interview
• Panel video interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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