Senior Data Centre Operations Engineer

Sr. Engineer – Data Centre Operations Engineer

We're your dream Engineering Team!

Mimecast’s Global Technical Operations department is responsible for maintaining 16 data center colocations across seven countries. We seek a self-motivated, strong team player who thrives in a fast-paced, agile, and evolving environment. The ideal candidate will have extensive experience managing and executing large-scale data centre projects, such as site-wide migrations. Knowledge of next-generation data centre technologies, including liquid and immersion cooling, is highly desirable.

Mimecast are primarily looking for candidates which have previous work history of managing and executing large scale data centre projects, such as site-wide migrations of equipment. Ideally the candidate will also have knowledge and experience of next generation data centre technologies such as liquid and immersion cooling.

What you'll do

• Assist with power and rack design planning for our global data centre infrastructure.
• Manage large-scale projects through effective communication with staff and third-party resources.
• Attend regular meetings to provide project updates to stakeholders.
• Develop global standards and promote best practices in data centre operations.
• Introduce process improvements and best practices in data centre operations.
• Develop specifications for tools to facilitate administration across multiple data centres, including automation and process streamlining.
• Document standards and processes within the data centre, creating comprehensive documentation for projects and work.
• Define workflow and communication systems for data centre activities.
• Facilitate racking and decommissioning of servers and network equipment worldwide.
• Track server and network assets through their deployment lifecycle, ensuring accurate reporting and auditing.
• Provide cross-functional communication with other technical operations groups.
• Collaborate with the Mimecast Network Operations team to complete infrastructure-related projects within data centres.
• Maintain Mimecast data centre environments based on vendor maintenance communications.
• Perform and maintain frequent drive destruction activities in line with compliance requirements.
• Manage the entire lifecycle of servers, storage, and network equipment within the facility, including receiving, racking, and recycling.
• Handle incoming and outgoing shipments globally.
• Work closely with third-party data centre remote hands engineers worldwide.
• Occasionally work weekends during emergency situations.
• Manage RMAs with multiple vendors.
• Assist with tracking data centre issues and maintaining Mimecast servers in production.
• Provide weekly task progression reports.

What you'll bring

• Basic knowledge of Linux and Windows operating systems.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Expertise in server hardware and troubleshooting.
• Strong understanding of critical data centre infrastructure.
• Willingness to travel to various data centres worldwide.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks in a complex, fast-paced environment.
• Capability to work in noisy environments such as data centres.
• Participation in an on-call rotation for data centre incidents.
• Experience in a data centre environment.
• Knowledge of data centre best practices.
• Experience in a multi-vendor data centre environment.
• Understanding of out-of-band server communication methods.
• Experience in data centre hardware deployments and scaling infrastructure.
• Basic knowledge of Atlassian JIRA/Confluence and Microsoft SharePoint.

What we bring

We do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.