Senior Engineer - Windows

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

AHEAD is searching for a Sr. System Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. This position will report to and receive direction from the POD Delivery Manager 

Duties and Responsibilities:

• Serve as a direct escalation resource dealing with technical events and requests needing additional resources or urgent attention 
• Daily administration and support of core infrastructure systems 
• Identify, analyze, and resolve problems on a variety of Operating Systems – Windows 
• Perform root cause analysis for issues / provide workarounds to ensure business continuity 
• Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed 
• Ensure that client's infrastructure is healthy, stable, documented, and configured with accepted technical best practices 
• Ensure business continuity and security across all systems supporting the company IT operations 

Qualifications/ Technology Experience:

• Minimum of 10 years of related experience in supporting Windows in an enterprise environment
• Experience in Active Directory (Group Policy , AD Replication Troubleshooting , DFSR , Kerberos Authentication , Advanced Troubleshooting Skills
• Windows Server Administration - (DNS , DHCP , Windows Server related advanced troubleshooting , Patching related troubleshooting )
• Microsoft OS or other related training and certification required (MCSA, MCSE) 
• Strong knowledge on Azure Infrastructure
• Entra ID Knowledge
• Experience in PowerShell and the ability to create and utilize scripts preferred 
• Strong SCCM knowledge is required
• Managed Services or Consulting experience is a plus 
• ITILv4 certification encouraged 

Qualifications: Soft Skills

• Technical troubleshooting and problem-solving capabilities. 
• Approach projects and problems with a “security first” mindset. 
• Superior customer service and training skills, Strong sense of urgency, ability to set priorities 
• Ability to work without direct supervision. 
• Organized and able to shift tasks as priorities evolve. 
• Team-oriented collaborator willing to share knowledge and experience. 
• Solid communicator with the ability to provide professional documentation. 
• Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels 
• Skilled in achieving results in a customer centric environment 
• Self-motivated, able to work in a fast-paced environment and perform the job with little guidance 
• Experience with performance monitoring tools – LogicMonitor, SolarWinds, Elastic, etc. 
• Ability to effectively interact with all levels of business via phone, written communication, and in person 

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.