Senior Field Technician

Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN .
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!
Summary
The Senior Field Technician supports and maintains both administrative and instructional computers, software, and networks. This work includes the repair of all technology-related equipment. The Field Technician provides on-site assistance to install, maintain, test, and repair systems and networks. Utilizes intermediate technical knowledge to implement and support IT initiatives. Provides technical support and resolves problems of a moderately complex nature. May assist users/departments in implementing requests or proposals and in determining information systems needs assessments. May supervise or provide functional direction to staff or student employees. This position is in the LA area.
Responsibilities

• Provide issue resolution (network (Palo Alto), server (VMware), end-user support (Windows)), system integration, and documentation services
• Maintain, repair, and troubleshoot desktop hardware and software packages
• Interact with end-users to identify current computing procedures and desktop-based systems
• Responsible for writing help desk documentation for ticket resolution

Requirements

• 10+ years of industry experience in IT, Public Safety, or a related industry
• Experience resolving help desk tickets, maintaining servers, applications, and backups
• Exposure to project management is preferred
• Ability to work outside of standard business hours, when necessary, to perform system upgrades
• Experience with Microsoft Office products
• Possess strong oral and written communication skills
• Presentation skills - ability to speak effectively to management staff and all other client personnel
• Must be able to pass an extensive background process
• On-call rotation required

Desired Requirements

• Bachelor's degree in MIS, CIS, Computer Science, or similar focus
• Understanding of Public Safety, Law Enforcement, Fire, and/or Emergency Medical Services (EMS)

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COVID-19 Vaccine Statement
This position will be required to disclose their COVID-19 vaccination status.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
Compensation Notice
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $36.05/hour in our lowest geographic market up to $45.67/hour in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. SDI Presence LLC is a total compensation company. Dependent on the position offered, other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.