Senior IT Support Specialist

Job Title: Senior IT Support Specialist
Location: 3000 N. Sam Houston Parkway E. Houston TX USA 77032
Employment Type: Contract-to-Full-Time

Description:

Under strict supervision, performs configuration, installation and/or repairs of PC hardware and peripherals according to established procedures. Contacts end user to define data migration requirements and perform the data migration, if required. Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed. Adheres to and enforces facility security measures, company safety standards and software licensing procedures. Assists in setting up PC's and related peripherals for special requests. Lends guidance to desktop support teams on hardware related issues. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through possession of a A+ certification or equivalent experience and 2 years of experience in a PC related field which includes experience in hardware configuration.

The Executive IT Support Specialist provides dedicated, proactive, and responsive technical support to the C-suite and senior leadership team. This role is pivotal in ensuring seamless technology experiences for executives, allowing them to operate at peak productivity with minimal technical disruptions. This role is designed for IT professionals who have a high tolerance for pressure, a proactive mindset, and a high level of professionalism to support the technology needs of corporate leadership.

Key Responsibilities:

• White Glove IT Support: Provide white-glove technical support to executive leadership, ensuring timely and effective resolution of hardware, software, and network issues.

• Equipment Management: Set up, maintain, and troubleshoot a range of devices (e.g., laptops, mobile phones, tablets, desktops, video conferencing tools) tailored to executives’ specific requirements.

• Security Compliance: Enforce security protocols and monitor devices for compliance, ensuring the safeguarding of sensitive data and adherence to corporate cybersecurity policies.

• Collaboration with IT Teams: Coordinate with network, cybersecurity, and application support teams to resolve complex issues, leveraging team resources when necessary.

• Event and Presentation Setup: Oversee technical preparations for high-stakes meetings, presentations, board meetings, and other critical events, including AV setup, software configuration, and testing.

• Training & Guidance: Offer training to executives on best practices, new technologies, and security protocols to help them maximize their technology usage.

Qualifications:

• Experience: 10 years in IT support, with at least 2 years of experience directly supporting executive or high-level clients in a corporate environment. Previous experience in a Fortune 500 or large corporate environment.

• Education:Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft, Apple Certified Support) are a plus.

• Technical Expertise: Proficient in Windows, mobile platforms, Office 365, AV equipment, and remote connectivity solutions like VPNs.

• Problem-Solving Skills: Ability to troubleshoot complex issues independently, with a high level of precision and attention to detail.

• Communication Skills: Excellent interpersonal and communication skills to work closely with executives, explaining technical issues in non-technical terms.

• Professionalism: Discretion, patience, and the ability to handle sensitive information with utmost confidentiality.