Senior Manager, Business Applications (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable, managed cloud solutions, we help SMBs, and enterprises simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google and a full set of private cloud and cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
Job Responsibilities:

• Team Leadership
  
  • Lead, coach, and mentor team members in a consistent approach to Agile project methodologies to remove barriers and deliver value to the business
  • Creation and ongoing management of a well-constructed backlog of user stories and user acceptance criteria that meets the business goals and customer needs
  • Develop and track team performance metrics that measure the team's effectiveness and capacity for completing work
  • Maintain (and add to) business integrations such as Microsoft 365, ServiceNow, etc.
• Drive the continuous improvement of the enterprise applications
  
  • Continuously review the current performance of each platform
  • Continuously monitor the platform KPIs
  • Generate corrective actions and prioritize into the backlog along with business improvement user stories
  • Work with each application support team to prioritize RapidScale's needs in their product backlog, eliminating as many customization needs as possible
    
    • NOTE: Application Support could be with Cox IT or the application vendor itself
• Strategic and Operational Planning
  
  • Must understand the strategic objectives and key results that pertain to the platforms they own and use agile development strategies to meet those goals
  • Conduct semi-annual and annual application reviews that lead to determining which applications should be rationalized and which are a part of our long-term strategy
  • Conduct
  • Must understand and prioritize requests from each functional department and use agile development strategies to meet those needs.
  • Align budgetary investments to achieve maximum return for the business group
• Communication
  
  • Must be able to summarize and communicate the status of various initiatives at both the strategic and departmental levels regardless of whether they are in the backlog, in progress, or completed.
  • Ensure internal stakeholders' needs/expectations are met and promote transparency through effective communications
  • Create regular project progress reports covering accomplishments; schedule performance; cost performance; and measured business outcomes for all projects
  • Create and present executive-level communications as needed, both written and verbal.

Qualifications
Minimum:

• Bachelor's degree in a related discipline and 8 years of experience in a related field (i.e., technology development, with a strong focus on Salesforce.com and Zuora platforms)
  
  • The right candidate could also have a different combination, such as a master's degree and 6 years of experience, a Ph.D. and 3 years of experience in a related field, or 12 years of experience in a related field
  • 3+ years' experience in management or leadership role
• Demonstrated experience managing developers in an Agile environment.
• Proficiency in database management and querying (e.g., SQL) and familiarity with standard ETL tools, REST APIs, and custom integration techniques.
• Experience working with administrators across different applications
• Strong understanding of sales processes, service delivery processes, and financial processes

Preferred:

• Motivated, high-potential performer with demonstrated ability to influence and lead
• Teachable and embraced best practices and feedback as a means of continuous improvement
• A strategic thinker with a customer-first mindset and a passion for driving technical innovation and operational excellence
• A person that could grow into a director role

USD 129,100.00 - 215,100.00 per year
Compensation:
Compensation includes a base salary of $129,100.00 - $215,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
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