Senior Solution Success Maanger

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Senior Solution Success Manager brings extensive industry expertise and a proven track record in leading complex projects and driving impactful business outcomes. As the dedicated account owner for enterprise-level customers deploying multiple Flexera solutions from Cloud to On-Premises, you will proactively manage their portfolio, engaging in strategic discussions focused on delivering value and aligning with customer business objectives throughout the entire lifecycle.

Solution Success Manager's are highly skilled in project tracking, demonstrating exceptional organizational acumen and the ability to influence stakeholders effectively. They excel in bridging technical details with executive-level insights, aligning resources, and fostering cohesive strategies. Their commitment to customer-centricity ensures that every interaction prioritizes customer needs while maintaining alignment with Flexera’s business goals.

Responsibilities

• Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference
• Identify the potential risk of churn and develop strategies to mitigate
• Identify expansion opportunities (upsell and cross-sell) for sales to develop
• Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments
• Maximize adoption of Flexera’s products and manage customer escalations (technical and business)
• Identify stakeholders at the account and establish relationships
• Proactively drive new value conversations
• Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices)
• Own an enablement and development plan for Customer Success
• Lead cross-functional projects of continuous improvement for the company Coach new-hire CSMs for onboarding and ramp-up
• Likely lead a small team

Hiring Requirements

• Qualifications:

• You will come from a software asset management, customer success and/or consulting background most likely working for a software vendor, partner, or a software division of a large multinational IT company that has adopted insights or a value-based approach to selling.
• Your domain expertise will include some or all of the following: Data normalization for IT Asset Management, Software license optimization, Enterprise application portals, Deep architecture and technology knowledge, Application lifecycle management, Cloud platform and solution knowledge, IT Service Management, or cybersecurity
• Proven ability to maintain strong customer relationships and proactively grow them
• Ability to work with cross-functional teams and facilitate communication between technical and commercial teams
• Self-starter, independent thinker, active learner
• Recognized and successful practitioner understanding of the business and language of IT Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation)
• Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness
• Successful project management experience with budget ownership