Senior Solutions Architect

The Opportunity:

We’re looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs’ world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems accelerate adoption and drive real business outcomes with Grafana at the center.

As a Solutions Architect you’ll be a trusted technical partner —not a quota-carrying seller but a customer-first advocate who leads with authenticity and insight. You’ll guide organizations through onboarding implementation and expansion by offering white-glove support best practices and proven strategies gathered from across our customer base.

You’ll operate with one foot in the code and the other in the customer’s world. Whether it’s understanding container orchestration in Kubernetes fine-tuning Prometheus queries or clarifying the nuances between logs metrics and traces—you’ll bring clarity and confidence to complex technical landscapes. You know the difference between 'pets and cattle' and why that matters for scalable observability.

You’ll deliver high-impact training jumpstart engagements and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases you’ll provide roadmap assurance guide project execution and ensure Grafana's capabilities align with the customer’s architecture goals and constraints. Along the way you’ll identify recurring issues monitor support needs and advocate for product improvements in close collaboration with internal teams.

Success in this role means being a strategic thinker and a command-line problem solver. You’re passionate about OSS love engaging with customers and have the instincts to manage timelines unblock teams and deliver value at every stage of the engagement.

Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact.

What You'll Be Doing:

• Effective in working with customers including business executives project managers and IT development staff.

• Effective in understanding business needs and distilling the information into business and technical requirements.

• Comfortable working with complex business and technological requirements and translating into the design of solutions including data visualization workflow recommendations migrations and enterprise scale architecture.

• Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers documents requirements and designs appropriate solutions.

• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.

• Be a strong advocate for adherence to standards and best practices.

• Stay current on Grafana Labs observability and related technologies.

• You'll be a key resource for our Sales Product Management Engineering Support and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.

• If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies this is the role for you.

What Makes You a Great Fit:

• Located in the Germany

• 5+ years of experience working on deployment teams using project management techniques.

• Direct experience with o11y.

• Best practices for both using and deploying an o11y stack (visualization alerting metrics logs traces) - preferably with Grafana products (Grafana Prometheus/Cortex/Enterprise Metrics Loki/Enterprise Logs Jaeger/Tempo).

• A proven track record of successful delivery of customer projects preferably enterprise o11y implementations for large customers

• Excellent communication skills to communicate with customers partners and internal members.

• Kubernetes (kubectl Helm Tanka preferred).

• Experience with Cloud Platforms - AWS GCP Azure

Bonus Points For:

• Self-starter adept at picking up new skills and technologies and eager to break new ground.

• Vision to help us take our company to the next level.

Compensation & Rewards:

In the Germany the base compensation range for this role is 109000 EUR - 131600 EUR . Actual compensation may vary based on level experience and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs) giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.