Senior System Engineer (Observability)

The Job in short

Join the banking revolution! As the global leader in Engagement Banking, Backbase is at the forefront of revolutionizing banking services through technology. Our team is committed to providing the best-in-class in . We are looking for a skilled Senior System Engineer with a strong focus on Azure to join our Observability team.

As a Senior Azure System Engineer you’ll get a chance to contribute to the success of our Observability team: to develop monitoring, logging and incident alerts solutions for our Managed Hosting service, and to contribute to a reliable and performant enterprise-grade Observability Platform.

** Please note, We are working in a hybrid model - at least twice a week you will be working from the office in Kraków.**

What you'll do

• Contribute to our state-of-the-art monitoring- and alerting system.
• Manage and optimize Azure resources to support observability tools and frameworks, ensuring high availability, scalability, and performance.
• Bring a deep understanding of how to design and develop an architecture to support visibility, detection, mitigation and observability capabilities. 
• Ensure that the Observability Platform always runs in a compliant, secure and cost-effective way.
• Create and maintain detailed documentation for observability solutions, including architecture designs, incident reports, and performance metrics.
• Create and maintain detailed documentation for observability solutions, including architecture designs and technical documentation for engineers.
• Work closely with other teams and customers to integrate observability features into our Managed Hosting offering, and support a culture of continuous improvement.

The Backbase as a Service team is continuously busy with improving their product with the motto "You build it, you run it". Striving for great uptime, great performance and operational excellence. That's quite an ambition and you can't get there without an automation-first approach.

We pride ourselves on the fact that we don't do manual changes in production and that we automatically validate all our changes before deploying.

Who you are

• You have a deep understanding and hands-on experience with Infrastructure as Code tools, preferably Terraform or OpenTofu;
• You are proficient with Kubernetes, Helm, and familiar with incident response platforms like PagerDuty and are comfortable doing hands-on work with those;
• Experience with major Observability products in a SaaS environment, for example Grafana, is a big plus;
• You are a driven engineer, a true craftsperson, and exhibit excellent collaboration skills and a can-do attitude;
• You are an automation-first connoisseur. Not content with anything manual, your goal is to make every process predictable and automated;
• Provide guidance and mentorship to junior engineers, sharing best practices in Azure management, observability, and system reliability.
• Not content with just talking about issues, you want to fix them;
• You know how to verbalize your thoughts concisely and clearly, and are a thoughtful listener;
• You have excellent communication skills in English;
• Minimum 5 years in a similar role running workloads on public cloud;
• Azure cloud certs are a nice-to-have (Azure Administrator/Azure Solution Architect).

What We Offer

• hybrid work (we come to office 2 days per week).
• In the office: lunch, breakfast & physiotherapy.
• Luxmed Comprehensive Gold package.
• Development budget - 1000 EUR / year.
• My benefit platform
• An international, diverse, and inclusive team