Senior Team Leader

Position:
Senior Team Leader

Job Description:

About US:

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.

As part of its growth, ARROW BSC is strengthening its teams and is looking for a Senior Team Leader

What you will be doing at ARROW:

• Provide clear direction and guidance to team members,
• Identify and address team member training needs,
• Facilitate open and effective communication within the team,
• Collaborate with team members to find creative solutions to challenges,
• Allocate resources effectively to optimize project outcomes,
• Report regularly on team progress and key performance indicators.
• Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
• Implements service and team strategy plans and goals in collaboration with other teams/customers.
• Coaching & training of team
• Review business performance metrics, provides governance and resolution support
• Implement and drive documentation and reporting of key metrics and results

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• Proven experience in a leadership or supervisory role, at least 5 years of experience
• Strong interpersonal and communication skills,
• Ability to motivate and engage team members,
• Excellent problem-solving and decision-making abilities.