Senior Technical Learning Experience Designer (LXD)

Work with a variety of stakeholders (product, marketing, sales, customer success) and subject matter experts to develop engaging and effective, customer-centric learning experiences for both technical and non-technical audiences. 

Responsible for maintaining Quickbase University and evolving our on-demand offerings.

Provide LMS expertise, support, and innovative solutions.

Develop range of instructional materials and products for technology-based courses, including online, mobile, immersive and performance support (e.g., self-paced guides, microlearning videos, case studies, job aids). 

Demonstrate and utilize effective needs analysis, project management, course development, and evaluation skills. 

Repurpose and curate existing content as we work toward a proactive method of content creation.

Utilize the Universal Design for Learning (UDL) framework to promote inclusivity and accessibility, ensuring all learners can participate in meaningful, challenging learning opportunities.

Build and deploy comprehensive learning paths, courses, and assist the Certification Strategist with exam development while maintaining Quickbase's content and branding guidelines. 

Participate in regular Agile backlog refinement sessions and planning sessions to breakdown learning content into smaller deliverables to drive continuous delivery and feedback loops. 

Act as a technical advisor by mentoring peers to apply experience and subject matter knowledge to drive best-practice learning experience design and resolution of challenging issues. 

Provide leadership to business development efforts such as assumption testing, product promotion, and partnership formation. 

Incorporate learner feedback and metrics into learning experience improvements. 

BS degree in a technical field (Computer Science, Engineering) preferred

5+ years of SaaS industry experience creating high-quality technical training, activities, and instructional content that can be standardized and templatized to reduce development and maintenance time and deliver expectational user experiences. 

Demonstrated design process (e.g., ADDIE, Agile, RID) to develop design documents that communicate your learning strategy to guide you and your stakeholders through initial needs analysis through implementation and evaluation. 

Experience utilizing training development tools such as: Articulate 360, Adobe Captivate, Camtasia.

Project management skills and "hands on" tactical management of learning experience / product development.

High-level ability to analyze and interpret data to drive future design improvements, direction, and to quantify and validate design effectiveness. 

Conceptual knowledge of software development. 

Demonstrated ability to communicate high impact messages and complex ideas in an effective, concise fashion in both verbal and written format. 

Is agile and adaptive with the ability to work through ambiguity, prioritizing to move work forward.