Senior z/OS Infrastructure Performance Consultant (f/m/x)

Introduction
The team your are joining consults with customers to leverage our unique AIOps solutions to provide meaningful insight into the performance of hardware middleware and applications in IBM Z environments. IBM Z IntelliMagic Vision for z/OS empowers mainframe sites to prevent service disruptions before they occur and utilize measurement data insights to lower costs and optimize business applications.

Your Role and Responsibilities
PURPOSE:
Senior z/OS Infrastructure Performance consultants at IntelliMagic support pre-sales post-sales and consulting activities for the IntelliMagic Vision for z/OS performance analysis software solution. The particular roles and responsibilities will vary depending on the individual’s skills and the business requirements at any particular time.

ESSENTIAL DUTIES RESPONSIBLITIES & OUTCOMES:
• In support of sales cycles: Conduct technical aspects of discovery calls conduct software demonstrations lead technical aspects of software Proof of Concepts support all technical aspects of the pre-sales processes
• Support the data collection process and/or installation of software for onsite or SaaS implementations
• Provide technical account ownership to assigned accounts support all technical aspects of the account.
• Provide performance analysis of z/OS Systems DB2 CICS MQ WAS TCP/IP Disk Replication or Tape
Consult with assigned prospects and customers to determine performance requirements processes analysis make recommendations etc.
• Work with the development teams to communicate assigned customer and prospect requirements
• Provide level 2-3 product technical support for assigned customers as needed
• Provide technical marketing content as assigned such as white papers webinars and technical blogs
• Pro-actively identify potential performance issues
• Identify z/OS Systems efficiency opportunities as required per contract
• Develop remediation plans to address performance issues
• Train customers on IntelliMagic products and performance best practices
• Create product installation guides white papers and contribute to technical blogs
• Work with the larger team to creatively solve technical and process related challenges in support of customer requirements.

Required Technical and Professional Expertise
• 10+ years of experience with performance analysis using RMF and SMF data for key areas of the z/OS infrastructure
• Knowledge of RMF and SMF performance record types and data collection processes
• Knowledge of z/OS Systems Disk Tape Network TCP/IP zOS Connect MQ DB2 CICS
• Excellent written and oral communication
• Listening effectively
• Problem solving
• Deductive and inductive reasoning
• Customer service

Preferred Technical and Professional Expertise
N/A