Service Administrator - Laverton

DESCRIPTION

Reporting to the Rail Operations Manager, you will provide end to end support for our Service team. The role will be standard office hours and based in the Laverton Branch.

In this role, you will make an impact in the following ways:

• Coordinating service administration support to ensure a timely completion of processes
• Manage service invoicing and close out service jobs
• Raise, maintain, and receipt purchase orders and handle local purchasing
• Perform accounts payable tasks
• Process labour entries on repair work orders
• Support WIP/PIP management in line with business KPIs
• Collaborate with Customer Service Advisors to assist in service event processing

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• Proven experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
• Strong verbal and written communication skills for engaging with customers and stakeholders effectively
• Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
• Advanced computer skills in Microsoft Suite; training provided on other programs