Service Coordinator

Service Coordinator Reports to: Service Manager Location:Franklin Park, Illinois Job Type:Full-Time Company Overview National Lift Truck, Inc. is a veteran-owned and operated family business based in Franklin Park, Illinois, with over sixty years of experience in the material handling industry. We pride ourselves on being a one-stop shop for all your material handling needs, offering a wide range of equipment sales, rentals, service, and training. Job Description The Service Coordinator will split responsibilities with other department coordinators. The primary responsibility will be to invoice completed service technician work. This role will focus on specialty accounts, customer portal billing, and maintenance billing. Must be done according to procedure, in a timely fashion Duties and Responsibilities Invoice completed work orders for external and internal work completed • Field and shop external billing, internal billing for rental service work. Includes service calls, quoted jobs, and maintenance. • Batch invoice contracted full maintenance accounts on weekly and monthly basis. • Manage customer invoicing requirements; update and maintain log of remittance email addresses and contacts, as well as customers that require use of third party vendor portals. • Answer phones – transfer calls and take messages accordingly. • File hard copy paperwork in proper locations. • Open work orders for service calls according to procedure. • Post technician time on appropriate work orders. • Manage report detailing status of jobs for customer owned equipment in shop. • Prepare paperwork for inbound and outbound shop work. • Transfer parts and labor on work orders according to procedures. • Scrutinize parts and labor on each work order prior to invoice. • Type technician notes on appropriate work orders. • Make collection calls and follow up with customers on completed work. • Process credit card statements for road technicians. • Issue purchase orders for sublet labor. • Cross train responsibilities with other billing administrators. Qualifications High school diploma or equivalent required. • Proficiency with Microsoft Office (Outlook, Excel, Word), and ERP systems preferred • Relevant work experience preferred but not required. • Candidates must be organized and comfortable on the phone. Work Environment • · The position is office based; some walking will be required. Physical Requirements • Must be able to follow procedure and perform repetitive tasks for extended periods of time (invoicing). Salary: • The hourly rate range is from $21.00 - $24.00 depending on level of experience. Benefits: • 401(k) • Profit Sharing • Dental, Health & Life insurance • Paid Time Off • Referral Program Why Join Us? • Gain hands-on experience in the service department of a material handling business. • Be part of a dynamic team supporting internal and external customers that expose you to a wide range of support and growth opportunities. • Collaborative and supportive work environment. If you are a motivated and detail-oriented individual eager to build your career in the material handling business, we encourage you to apply! Job Type: Full-time Pay: $21.00 - $24.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Referral program • Retirement plan Schedule: • 8 hour shift • Monday to Friday Ability to Commute: • Franklin Park, IL 60131 (Preferred) Work Location: In person