Introduction
We are looking for a seasoned ServiceNow Program/Project Manager to lead complex ServiceNow engagements across enterprise clients. This role combines delivery leadership client relationship management financial accountability and Agile/Scrum mastery. The ideal candidate will have deep experience with ServiceNow implementations and will serve as a trusted advisor and delivery leader across multiple workstreams.
Your role and responsibilities
- Project management office lead ensuring all projects are running in hitting milestones and good quality deliverables.
- Raise issue/risk as needed; escalate if required to.
- Facilitate daily stand-ups and support the team in following the Scrum delivery process and making sure the implementation is in accordance to ServiceNow implementation best practice
- Handle traditional project management duties including but not limited to: scope definition staffing communication of status to clients and partners and risk/issue management.
- Understand the goals and align the deliverables accordingly.
- Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
- Ensure quality expectations are defined and known across the team. Collaborate with the team in scheduling work including defect remediation and refactoring guarding against the accumulation of technical debt.
- This job can be performed from anywhere in the US.
Required education
Bachelor's Degree
Required technical and professional expertise
- 8+ years of experience in managing/leading ServiceNow implementations.
- Strong project management skills.
- Strong ITIL and agile experience.
- Strong verbal and written communication skills problem-solving skills attention to detail and interpersonal skills.
- Ability to work independently and manage one’s time.
- Creativity with comfort running projects independently.
- Knowledge of business and management principles involved in strategic planning resource allocation and production methods.
- Experience driving complex issues through analysis and resolution.
- Experience working collaboratively.
Preferred technical and professional experience
- Bachelor’s degree in computer science Information Technology or related field.
- Strong understanding of ITIL processes and enterprise IT operations.
- Complex Program Management Training & Experience
- Excellent communication problem-solving and stakeholder management skills.
- Background in security architecture compliance frameworks and data governance.
- Previous consulting or client-facing experience.