Technical Account Manager IBM Corporation Dallas TX (Up to 40% telecommuting permitted):
- Provide functional and technical leadership in defining and implementing Sterling Solutions.
- Lead the preparation and planning for clients to deploy or upgrade their Sterling solutions into production environments.
- Conduct analysis and make recommendations for deploying Sterling solutions in client environments.
- Understand client solutions identify critical business issues in Sterling products and perform problem analysis using troubleshooting evaluation recreation and resolution techniques for client-reported problems.
- Provide complex technical and functional support across Sterling product support DevOps and engineering teams to resolve and prevent future issues.
- Define new functionalities and capabilities in Sterling Order Management Store Engagement Call Center and Inventory Visibility to deliver value to users.
- Understand client environments identify areas for improvement and enhance system performance with actionable plans.
- Analyze client processes and translate business requirements into technical designs using Sterling products.
- Offer proactive advice and guidance to clients on using Sterling Solutions to achieve business goals quickly and effectively.
- Utilize: IBM Sterling Order Management IBM Sterling Intelligent Promising IBM Sterling Call Center IBM Sterling Store Engagement IBM DB2 IBM MQ New Relic/IBM Instana.
Required: Master’s degree or equivalent in Computer Science Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master’s degree) and one (1) year of experience as a Technical Account Manager or related. One (1) year of experience must include utilizing IBM Sterling Order Management IBM Sterling Intelligent Promising IBM Sterling Call Center IBM Sterling Store Engagement IBM DB2 IBM MQ New Relic/IBM Instana. $209394 to $232400 per year. Full time. D155.
Master’s degree or equivalent in Computer Science Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master’s degree) and one (1) year of experience as a Technical Account Manager or related. One (1) year of experience must include utilizing IBM Sterling Order Management IBM Sterling Intelligent Promising IBM Sterling Call Center IBM Sterling Store Engagement IBM DB2 IBM MQ New Relic/IBM Instana.