Defining and detailing the scope of technical requirements into solution architecture and ability to drive an independent project from an architectural standpoint.
* Understands client's business challenges and offering solution to address business needs.
* Recommend experience in designing workflows to implement business processes.
* Being familiar with executing system and user acceptance testing user adoption managing change and training methods.
* Provides advisory to clients on their ServiceNow roadmap
* Actively participate in understanding customer problems.
* Extensive ServiceNow development experience
* Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features.
* Extensive experiences in deploying ServiceNow ITOM ITSM IRM or HRSD aligned with ServiceNow best practices.
* Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions.
* Experience coordinating with other process and integration owners
* Fluent and written English
* Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
* Manage technical governance and a delivery operating model and success in driving complex issues through analysis and resolution.
* Large program experience leading end-to-end architecture and design
* Experience helping customers deploy and see the value of the products they have purchased.