Site Reliability Engineer 2

The SRE is a technical investigator and experienced troubleshooter with development experience who works with a team of engineers that identifies, documents, solves, and prevents problems impacting user experience. The SRE team provides advanced engineering support for applications and services consumed by government agency customers and public citizens. The SRE team works collaboratively and independently to reduce/eliminate repetitive tasks or “toil”, establish baseline performance metrics, improve system monitoring and alerting of incidents, and identify product improvements or bugs.

Each team members actively participates in a collaborative partnership with all other Granicus teams to advance Granicus’ commitment to focus on highest quality “Customer Experience”. This collaborative effort is part of our Granicus core values and is achieved with each team member’s commitment to excellence each day.

You will love this job if you have

• You understand and value the “Customer Experience” and how to support people.
• You are constant learner with aspiration to make major contributions to challenging projects.
• You have degree in Computer Science, related field, or 4+ years of experience in SaaS Environments.
• You have 3+ years of experience working in AWS/Azure or certification.
• You have 3+ years of experience supporting Windows and Linux servers.
• You have hands-on experience writing and troubleshooting Python.
• You understand relational databases (MSSQL or MySQL) and can efficiently connect to databases and query data.
• You have direct experience using monitoring tools such as Elastic.
• You have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC.
• You have experience using CI/CD tools like Gitlab or Jenkins.

What your impact will look like here

• Support Granicus Applications and Understand Impact on Government and Citizen Interaction
• Own Escalation of Problems Reported by Customers, Internal Teams, and Monitoring Tools
• Independent & Collaborative Troubleshooting of Application, Service, and System Issues
• Document and Escalate User Stories, Bugs, and Defects
• Establish and Maintain SLI, SLO, and SLA targets for applications and services.
• Use software development best practices to automate solutions and eliminate toil.
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.

We are a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –

- Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.

- Embracing diversity & fostering a culture of ideation, collaboration & meritocracy

- We bring in special guests from time to time to discuss issues that impact our employee population

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the

world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here.

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

- Assessment – Take a quick assessment.

- Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.

- Coding – Take a quick coding test online.

- Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.

- Reference checks – Provide 2 references so we can hear about your awesomeness.

- Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.

- Written offer – Sign a formal letter and get excited because we sure are!

Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –

- Hospitalization Insurance Policy covering employees and their family members including parents

- All employees are covered under Personal Accident Insurance & Term Life Insurance policy

- All employees can avail annual health check facility

- Eligible for reimbursement of telephone and internet expenses

- Wellness Allowance to avail health club memberships and/or access to physical fitness centres

- Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter

- Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7

- Access to learning management system Say., Udemy Learning Premium account membership & many more

- Access to Rewards & recognition portal and quarterly recognition program

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.